No incoming call, only push notification

[iBinh]

I installed wire iOS from appstore, while trying to make audio/video call from app.wire.com, iOS app show only push notification XXX is calling, no incoming call display

Same behavior with own server deployment, I've set up iOS client, build release version, set up APNS, APNS_VOIP on aws SNS, but only push notification working, calls are not

[johnxnguyen]

@iBinh first thing to check is that Settings > Options > Share with iOS is turned on. Second thing to check is that you have granted microphone access permissions. The app will ask you for this permission if you try to make a call, or record a voice message. If these two things are satisfied, then you should be seeing the native call UI for an incoming call.

[iBinh]

• Checked all, but sometime it works, sometime doesn't.
• On-premise iOS version only show push notification

[johnxnguyen]

@iBinh what do you mean by On-premise iOS version? Also, would you be willing to send over some debug logs so I can see why the native call UI is not being displayed? You can do this by going to Settings > Advanced > Send debug report, then sending the prefilled email. You can of course inspect the contents of the two log files before sending.

[iBinh]

I mean iOS version with self-hosted wire-server This is 2 log file got from Wire previous.log current.log

[johnxnguyen]

@iBinh were these logs collected shortly after reproducing the issue?

[iBinh]

Yes, and do you know why native call UI is not displayed on my self-hosted iOS version, only push notification received XXX is calling (Camera, microphone access granted)