Wire can’t access your system's safe storage.

[KitchM]

Wire version: 3.35.3348 Wire for web version: 2024.04.25.09.21.36 Operating system: Debian 11 (Bullseye) Which antivirus software do you have installed: none

What steps will reproduce the problem?

1. Start wire-desktop
2. Try to log in with email and password

What is the expected result? Being able to log in.

What is the actual result? Got error message: "Wire can’t access your system's safe storage. Find out how to log in"

Please provide any additional information below. Attach a screenshot if possible.

Went thru various steps to fix the problem: wire-desktop --password-store="gnome-libsecret" [24374:0504/163710.162726:ERROR:nss_util.cc(357)] After loading Root Certs, loaded==false: NSS error code: -8018 Error occurred in handler for 'EVENT_TYPE.ACTION.ENCRYPT': Error: Error while encrypting the text provided to safeStorage.encryptString. Encryption is not available. at /opt/Wire/resources/app.asar/electron/dist/main.js:254:115 at WebContents. (node:electron/js2c/browser_init:2:78183) at WebContents.emit (node:events:514:28) Attempting to call a function in a renderer window that has been closed or released. Function provided here: preload-context.js:116:13 Remote event names: context-menu Error occurred in handler for 'EVENT_TYPE.ACTION.ENCRYPT': Error: Error while encrypting the text provided to safeStorage.encryptString. Encryption is not available. at /opt/Wire/resources/app.asar/electron/dist/main.js:254:115 at WebContents. (node:electron/js2c/browser_init:2:78183) at WebContents.emit (node:events:514:28)

Using Debian 11 Bullseye and Xfce 4.6. Have KeePassXC with Secret Service Integration and Kleopatra. I installed keychain and then rebooted. Wire came up without a prompt. On next boot, the program had same problem: Wire can’t access your system's safe storage. Find out how to log in

There appears an inconsistency in operation, as well as incomplete directions found at https://github.com/wireapp/wire-desktop/wiki/Grant-access-to-system's-keychain-(Linux)

Maybe I'm doing something wrong or missing a step, but the program does not seem to work out of the box.

[Dr64h]

The same problem, in my case it happened when upgrading from kde5 to kde6.

Also, in my case, the link to help info opened only when I turned on English in the program.

P.S. I used version 3.34 from distro repo, tried to download the appimage (v3.35) it works without problems.

[istankovic]

Duplicate of #7764.