Connection lost & regain & lost again & regain...

[marcatsmci]

Wire version: Linux latest - 3.18.2925 Wire for web version: 2020-07-24-13-46 Operating system: Linux Mint 20 Cinnamon Which antivirus software do you have installed: na

What steps will reproduce the problem?

1. Launch Wire Desktop and using it

What is the expected result?

• Stable connection

What is the actual result?

• For few days, the client on Linux Mint 20 Cinnamon is very boring, loosing connection, try to reconnect, reconnects and so on, every 2 to 20 seconds...
• Very annoying because the content of the window goes down and up each time the client looses the connection and regains it...
• I have a perfect & fast internet connection
• in Firefox I haven't seen the problem

Please provide any additional information below. Attach a screenshot if possible.

[mythsunwind]

This sounds like the websocket connection to our backend server is either interrupted or denied. Do you use any firewall that blocks outgoing connections?

[marcatsmci]

This sounds like the websocket connection to our backend server is either interrupted or denied. Do you use any firewall that blocks outgoing connections?

No changes for weeks...

With the web version (eg in Opera...) no problem : only occurs with the Desktop app.

Any possibility to record some log ?

[mythsunwind]

Any possibility to record some log ?

Yes, open the app with wire-desktop --enable-logging. Then after the issue happened use the menu Help | Download Debug Logs to get a zip with logs.

[mj162]

Good morning, I have the same issue too. Wire 3.21.2936, the Wire AppImage on Linux launches, retrieves my mugshot and settles. Then, 5-10 seconds later it begins an endless cycle of displaying a blue banner at the top of the window having the words: "TRYING TO CONNECT. WIRE MAY NOT BE ABLE TO DELIVER MESSAGES." accompanied by a spinning circle for 2-3 seconds. Then the blue banner message changes to: "NO INTERNET. YOU WON'T BE ABLE TO SEND OR RECEIVE MESSAGES". Then it simply cycles indefinitely with the following repeated interminably in the logs:

[2020-11-30 07:15:05] [@wireapp/desktop/preload-webview.js] Received amplify event "wire.webapp.team.info": "{"accentID":1,"name":"name.removed","picture":"data:application/octet-stream;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAEBAQEBAQEBAQEBAQEBAQEBAQEBAQE...","teamRole":"z.team.TeamRole.ROLE.NONE","userID":"74cdf395-552a-4624-9f7f-009066b78c6c","availability":0}", forwarding event ... [2020-11-30 07:15:05] [@wireapp/desktop/preload-webview.js] Received amplify event "wire.webapp.lifecycle.unread_count" (count: "0"), forwarding event ... [2020-11-30 07:15:14] [@wireapp/desktop/preload-webview.js] Received amplify event "wire.webapp.lifecycle.unread_count" (count: "0"), forwarding event ... [2020-11-30 07:15:25] [@wireapp/desktop/preload-webview.js] Received amplify event "wire.webapp.lifecycle.unread_count" (count: "0"), forwarding event ... [2020-11-30 07:15:38] [@wireapp/desktop/preload-webview.js] Received amplify event "wire.webapp.lifecycle.unread_count" (count: "0"), forwarding event ... [2020-11-30 07:15:52] [@wireapp/desktop/preload-webview.js] Received amplify event "wire.webapp.lifecycle.unread_count" (count: "0"), forwarding event ... ...

Now, we have just changed ISP and our reverse (PTR) DNS zone is not being served currently. This does cause issues in browsing since every tom dick and harry site cross-site linked slows-up first trying to do a reverse check. That's unfortunate but expected behaviour. What I don't expect is for any app -- and so far Wire is the only app I've seen this on -- to fail. Telegram, Jitsi, Swift, yada.., all work just fine even with impaired DNS.