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Published 20 hours ago • verified publisher icon webcompat

faq.usps.com - "Secure connection failed" on Android 12 devices when accesing the page

Open webcompat-bot opened this issue 2 years ago • 1 comments

URL: https://faq.usps.com/s/?_gl=11x2116j_gaOTY4MzUzMjIwLjE2NjM4NTk2NTY._ga_3NXP3C8S9V*MTY2Mzg1OTY1NS4xLjEuMTY2Mzg1OTY4Mi4wLjAuMA..

Browser / Version: Firefox Mobile 104.0 Operating System: Android 12 Tested Another Browser: Yes Other

Problem type: Site is not usable Description: Browser unsupported Steps to Reproduce: I tried going to the website once it was on the page and it won't let me it says it's blocked and there is nothing I can do about it

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20220902153754
  • channel: release
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

webcompat-bot avatar Sep 22 '22 15:09 webcompat-bot

We appreciate your report. I was able to reproduce the issue using Firefox Focus (Release and Nightly) and on the latest Firefox Fenix Nightly, on Android 12 devices.

Screenshot_10

Screenshot_11

According to SSL Labs:

Screenshot_12

Tested with:

Browser / Version: Firefox Focus Release 105.1.0 (362582139-🦎105.0-20220915150737🦎)/ Firefox Fenix Nightly 107.0a1 (2015905627-🦎107.0a1-20220922095647🦎)/ Firefox Focus Nightly 107.0a1 (362651711-🦎107.0a1-20220922095647🦎) Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Fenix Nightly and Release.
  3. Works as expected using Android 11 devices .

Moving this to NeedsDiagnosis for further investigations.

[qa_38/2022]

softvision-raul-bucata avatar Sep 23 '22 07:09 softvision-raul-bucata

The certificate chain is incomplete https://www.sslshopper.com/ssl-checker.html#hostname=https://faq.usps.com

I suspect this might not related to android version, but whether the list of intermediates is preloaded. The site loaded as expected for me on the first try, but after deleting the browser and reinstalling it, I get "Secure connection failed" error. I came across a similar issue: https://github.com/webcompat/web-bugs/issues/111252#issuecomment-1304175758

ksy36 avatar Nov 05 '22 20:11 ksy36

This is expected, see https://github.com/webcompat/web-bugs/issues/111252#issuecomment-1305911444. The best would be to contact the site to see if they can install intermediate certificates

ksy36 avatar Nov 08 '22 01:11 ksy36

Generate outreach template

webcompat-bot avatar Nov 08 '22 01:11 webcompat-bot