Zoom can't detect akvirtualcamera,and virtual cameras can't delete in Windows.

[alan20733]

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Reporting a problem?

There are two problems

1. Zoom is unable to detect virtual camera on Laptop,but meet is able to detect virtual camera on the same Laptop.
2. try to use AkCamManager remove-devices command to remove the redundant virtual camera that listed on Meet but fail. Would you please advise the correct method to delete the redundant virtual camera.

Summary

Write here a brief description of the problem.

Current Behavior

For problem 1: Describe the problem the best as you can, don't omit information. AkCamAssistant did intalled,and followed the configuration guide.Chrome meet can find the virtual camera with the configuration,but zoom cannot. For problem 2: AkCamAssistant didn't intalled and followed the configuration setting to created some virtual cameras. Only the virtual camera created after AkCamAssistant intalled can show by "AkVCamManager devices" command.The other virtual camera can't remove.

Expected Behavior

How it should have work?

Steps to Reproduce

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Suggestions and tips

How would you solve the problem?

Your Environment

• akvirtualcamera inormation: (version) (architecture) version:9.1.0
• Operating System information: (name) (numeric version and codename if applied) (architecture) Windows 10 home 21H2/19044.1586/Windows Feature Experience Pack/120.2212.4170.0
• Any other useful information: (logs, gdb backtrace, valgrind logs, screenshots, hardware, etc.)

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Questinons and other matters?

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[hipersayanX]

I did tested the test call and it was working fine. For the uninstall problem, just got to the install folder and run the uninstaller. Also be sure you have installed the latest version.

[victorc03]

@hipersayanX it’s a strange issue. One of my laptop was working fine but the other one was not. And both of them can find the virtual camera from google meet.

[hipersayanX]

Did you configured the vcam manually or did you used Webcamoid to setup it?

[victorc03]

I found this, https://githublab.com/repository/issues/webcamoid/webcamoid/233 that you discussed 2 years ago. Is it the same issue on Zoom as mine?

[victorc03]

[hipersayanX]

Is it the same issue on Zoom as mine?

Not exactly. In #233, the user was talking about Mac, in Mac some programs needs the plugin to be signed otherwise it won't load it, Windows does not have such requirement, but there are other complications, like for example if the app is using Media Foundation for capturing the camera instead of DirectShow, in such case the vcam won't work, I've tested the vcam with the test call and it was working fine, so this is not the case. Later the conversation switched to creating a vcam dongle (instead of using a software vcam), but that is a whole different level.

[alan20733]

I intalled akvirtualcamera-windows-9.1.0.exe in my Win10 Desktop, and then copied the three files AkVCamAssistant.exe、AkVCamManager.exe、AkVirtualCamera.dll to my laptop. Then did the following steps 1.AkVCamAssistant.exe --install 2.sc start AkVCamAssistant 3.AkVCamManager add-device Virtual_Camera 4.AkVCamManager update 5.AkVCamManager.exe devices result: +-------------------------+-------------------+ | Device | Description | +------------------------- |--------------------+ | AkVCam VideoDevice0 | Virtual_Camera | +--------------------------|--------------------+ 6.AkVCamManager add-format AkVCamVideoDevice0 YUY2 1280 720 30 7.AkVCamManager update 8.AkVCamManager set-picture /path/image.png 9.AkVCamManager update 10. In my laptop, I can use Google Meet/ Webex/ Teams to detect the AK virtual camera, but Zoom cannot. 11.But I can use Zoom to detect OBS and ManyCam virtual camera.

[hipersayanX]

1.AkVCamAssistant.exe --install

Did you did that with both x86 and x64 plugins?

[alan20733]

Only x64 plugins After I reinstalled zoom,the virtual camera can be detected by zoom.

I got another question. I used "taskkill /IM AkVCamAssistant.exe /F" command to kill AkVCamAssistant in process. After that, I can’t get AkVCamAssistant.exe work again. Even I reinstall the akvirtualcamera-windows-9.1.0.exe and reboot. System:Windows 11.