Warp
Warp copied to clipboard
warpdotdev
i can't log in
Pre-submit Checks
- [x] I have searched Warp bugs and there are no duplicates
- [x] I have searched Warp known issues page and my issue is not there
- [ ] I have included the logs (optional, but helps expedite the bug fix). Log gathering intructions
Describe the bug
I click on sign in and the link opens in the browser and when I click on Take me to Warp, the warp opens but it doesn't log me in and says request to log in failed and when I click on skip login it still doesn't pass.
To reproduce
Fix login and registration bugs
Expected behavior
No response
Screenshots, videos, and logs
No response
Operating system (OS)
Windows
Operating system and version
11
Shell Version
No response
Current Warp version
No response
Regression
No, this bug or issue has existed throughout my experience using Warp
Recent working Warp date
No response
Additional context
No response
Does this block you from using Warp daily?
Yes, this issue prevents me from using Warp daily.
Is this an issue only in Warp?
Yes, I confirmed that this only happens in Warp, not other terminals.
Warp Internal (ignore): linear-label:b9d78064-c89e-4973-b153-5178a31ee54e
None
Can you send a screenshot of what you are seeing? Also, do you mind sending your logs as well? You can run Compress-Archive -Path "$env:LOCALAPPDATA\warp\Warp\data\logs\warp.log*" -DestinationPath "$HOME\Desktop\warp-logs.zip" -Force from Windows Terminal and then upload the zip here. Thanks!
@heroinsh even if you try and skip login it fails may be due to a firewall or proxy blocking app.warp.dev and/or www.googleapis.com
Can you please try and make sure you have access to those domains?
See out login troubleshooting docs for more possible workarounds. https://docs.warp.dev/help/troubleshooting-login-issues
@heroinsh even if you try and skip login it fails may be due to a firewall or proxy blocking app.warp.dev and/or www.googleapis.com
Can you please try and make sure you have access to those domains?
See out login troubleshooting docs for more possible workarounds. https://docs.warp.dev/help/troubleshooting-login-issues
Thank you, I checked and there was no IP block and now I'm reading the documentation.
Let me know if that helps or if any issues please provide the logs and video of the issues.
Why the hell we just cannot use LOGIN and PASSWORD? This login system by sending uniquie login link via email is so stupid and inconvenient. Especially on PCs without any email clients. I have to copy and paste URL link between machines. STUPID THING !!!
@heroinsh any luck with the docs / workaround?
@Isolator79 we use this method as it tends to be safer and ensures only those with access to the email address can login to the Warp account. There is a request for easier login you can track here. https://github.com/warpdotdev/Warp/issues/5093
I am having this same issue. I went to reinstall the app because warp's ui was bugging out while I was trying to use ssh sessions and now i cant login at all, i have done everything in the docs, no firewall, no ISPs blocking, no nothing. I love this app and want it to get fixed soon. There is a serious issue with login implementation for this app, we need to have the option of logging in with username and password and using something more reliable like 2FA.
I am having the same issue - I signed-up and was able to get into the app and then upgrade my subscription. But after I closed the app and reopened I couldn't login. It just takes me to the browser signin page and it won't let me login - just giving me the "Oops! We were unable to sign you in. Please try again" error message a the bottom.
I tried different browsers/incognito and different machines and get the same error. Please help me - otherwise I want to a refund or will have to do a dispute on the subscription charge.
@kevindcole I'm sorry you're experiencing this issue. If you have already tried different browsers, incognito mode, and different machines, and the issue persists, it is likely related to network restrictions or a backend issue with your account.
- Double-check that your network allows access to
*.googleapis.comandapp.warp.dev. - Disable any VPNs, proxies, or firewalls that might block these domains.
- Try the login troubleshooting steps in the official docs: Troubleshooting Login Issues.
- If you still cannot log in, you should contact Warp support directly. You can fill out this Typeform for help with login issues.
For refund please email [email protected]
Any solutions for this? Same issue as well within my work's network - unable to change anything related to VPNs / proxies due to this.
Can reproduce with Cloudflare WARP (via a SOCKS proxy setup) - this doesn't seem like a technical limitation, since all other applications that need a connection can get it; I imagine Warp (terminal) tries to do something at a lower network level than it should be working at, so just using the socket API like everyone else should fix this
