User chatbox does not reset when agent clears the chatbox session from dashboard

[AmanSafeer]

Hello team,

I am facing the issue with clear chatbox session feature. When the agent clears chatbox session from dashboard, it clears and reload the user's chat box in the web app but it does not clears the user's chat box in the mobile app until I reset it manually with resetSession() method.

Moreover, There is no event listner in this sdk that will detect agent actions like web app.

This seems to be a high priority bug and should be resolved ASAP.

React native version: 0.72.4 Platforms: iOS Crisp sdk version: 0.14.4

[baptistejamin]

Hello Aman.

We just updated the react native SDK, this should fix your problems

[AmanSafeer]

Hi @baptistejamin

I've downloaded the example of the updated SDK. It still does not clears the chatbox in iOS app. However, it clears in android app as expected and it was already working in previous version.

I've tested this scenario on the Example app of crisp SDK.

[AyoParadis]

Any updates ok this issue for ios?

[BenStirrup]

I seem to have the same issue. App is tested with a dev build made with EAS.

Packages :

• react-native-crisp-chat-sdk : 0.16.1
• expo : 53.0.11
• react-native: 0.79.3

[VirtuozTM]

Hi,

Could you please update to the latest version of the SDK 0.20 and let us know if the issue is still there? Also, can you confirm whether you are using a token ID in your setup?

Thanks!

[Doc1faux]

As mentioned in https://github.com/walterholohan/react-native-crisp-chat-sdk/issues/151#issuecomment-3254222903, chat clearing issue on iOS has already been addressed in iOS 2.9.0 which should be available on React 0.19.

As mentioned by @VirtuozTM, you can already update to latest React 0.20 ;)