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Vimeo videos display balck screen on IPhone devices

Open MarwanEsm opened this issue 1 year ago • 7 comments

Expected Behavior

Click on play, the video will be displayed in full screen

Actual Behavior

Click on play, full screen will be opened but it's black screen. I had to stop the video and minimize the screen, then play the video again, only then the video will be played properly

Using React Player in React Project

Steps to Reproduce

Install React Player via npm i react-player then use this as the url

MarwanEsm avatar Aug 22 '24 09:08 MarwanEsm

Hi @MarwanEsm - this sounds similar to an issue I've seen, but in order to confirm, can you share a page or test environment where this can be reproduced?

rkrishnan8594 avatar Aug 27 '24 13:08 rkrishnan8594

Hi @MarwanEsm - thanks for sharing a screen recording. This looks like an active iOS bug that we have prioritized for investigation. Something appears to have regressed in the browser in a recent release (I believe 17.4). I'll follow up on this ticket when we have a solution or update on that issue.

rkrishnan8594 avatar Sep 05 '24 13:09 rkrishnan8594

@rkrishnan8594 thank you for taking the time to investigate the issue. Much appreciated

MarwanEsm avatar Sep 05 '24 18:09 MarwanEsm

@rkrishnan8594 We are also experiencing this issue, which is causing a substantial business impact for us. Any updates?

gintermaggio-am avatar Sep 19 '24 20:09 gintermaggio-am

No updates to share, just that we'll be looking into this issue soon.

rkrishnan8594 avatar Sep 19 '24 21:09 rkrishnan8594

I'm using react-native-webview to play the Vimeo video. Same issue

truongnv98 avatar Oct 17 '24 10:10 truongnv98

@rkrishnan8594 could you please let's know if there is any udpate on this ? appreciate your effort

MarwanEsm avatar Nov 14 '24 09:11 MarwanEsm

@MarwanEsm We ended up fixing this issue recently. Are you still experiencing it?

rkrishnan8594 avatar Nov 14 '24 18:11 rkrishnan8594

@rkrishnan8594, thanks for the feedback, here's a show-case video

https://github.com/user-attachments/assets/756c2b91-6923-4b1d-bcf1-0da5817f29c0

MarwanEsm avatar Nov 15 '24 07:11 MarwanEsm

@MarwanEsm Hm, this seems like a different issue than the original one reported. It seems like in the recording you just shared that playback is failing to start, rather than it going into a blank/black fullscreen. I also don't believe that this is an issue with the Player.js library, but correct me if you think otherwise. Do you mind contacting support about this?

rkrishnan8594 avatar Nov 15 '24 15:11 rkrishnan8594

@rkrishnan8594 suddenly it starts working properly :) . I really appreciate your reply and effort

MarwanEsm avatar Nov 19 '24 10:11 MarwanEsm