Players rewinds to the beginning in the middle of a livestream

[ajaymiyyapuram]

Description

In the last two livestreams, after more than 60 min into the event we have noticed the player switched to the beginning of the stream and played from there, refreshing the page resets back to the live edge. This happened to a couple of viewers on the livestream. Recently we switched VideoJS version from 7.6.6 to 7.20.2.

Sources

Is a certain source or a certain segment affected? please provide a public (accessible over the internet) link to it below.

Steps to reproduce

Explain in detail the exact steps necessary to reproduce the issue.

• There were no actions taken while watching the livestream.

Results

Expected

Player should not switch to beginning of stream

Error output

Here are the relevant console logs I could find:

VIDEOJS: WARN: Problem encountered with playlist 0-index_11.m3u8?end=1662574500&start=1662564600. Excessive main segment downloading detected. Switching to playlist 3-index_12.m3u8?end=1662574500&start=1662564600.
VIDEOJS: WARN: Problem encountered with playlist 3-index_12.m3u8?end=1662574500&start=1662564600. Excessive main segment downloading detected. Switching to playlist 2-index_15.m3u8?end=1662574500&start=1662564600.
VIDEOJS: WARN: Problem encountered with playlist 2-index_15.m3u8?end=1662574500&start=1662564600. Playlist no longer updating. Switching to playlist 1-index_7.m3u8?end=1662574500&start=1662564600.

Player first was streaming index_11 then it switched to index_12 and then index_15, so far it was trying to fetch the latest segments. Finally it switched to index_7 when it started from the beginning of the playlist.

Additional Information

Please include any additional information necessary here. Including the following:

videojs-http-streaming version

what version of videojs-http-streaming does this occur with? videojs-http-streaming 2.14.2

videojs version

what version of videojs does this occur with? Video.js 7.20.2

Browsers

what browsers are affected? please include browser and version for each

• Chrome Version 104.0.5112.101 (Official Build) (x86_64)

Platforms

what platforms are affected? please include operating system and version or device and version for each

• Mac Monterey v12.5

Other Plugins

are any other videojs plugins being used on the page? If so, please list them with version below.

• videojs-max-quality-selector
• videojs-contrib-quality-levels
• videojs-overlay
• videojs-hotkeys
• reloadSourceOnError

Other JavaScript

are you using any other javascript libraries or frameworks on the page? if so please list them below.

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[ajaymiyyapuram]

Ran into the issue again today. Checking if there is any update?

[ajaymiyyapuram]

May I ask for your guidance on this issue?

[nischalshankar]

Bumping issue, as we just encountered it again