Stripe live mode not working

[boilerplatemax]

Works perfectly in test mode, however, switching the keys prevents the stripe payment page from opening. Anyone else have this issue?

Blank pop up alert:

Console is throwing this error:

Failed to load resource: the server responded with a status of 500 ()

[thorwebdev]

Any logs in your vercel dashboard? Specifically you want to look at the logs for the create-ceckout-session method.

[itsondrej]

Hey! I am facing the same issue in test mode, did you find a solution? Trying to switch into live mode did not even load the data for me. I noticed that at least for test mode it works fine when run locally

[andriusmv]

Works perfectly in test mode, however, switching the keys prevents the stripe payment page from opening. Anyone else have this issue?

Blank pop up alert:

Console is throwing this error:

Failed to load resource: the server responded with a status of 500 ()

Hey @boilerplatemax I just logged in to your website and tried to subscribe. It seems to be working now. How did you solve it? I am experiencing the same issue. Is it related to replacing your actual URL into a specific file? (I mean replacing localhost:3000 to your actual project domain).

[andriusmv]

Any logs in your vercel dashboard? Specifically you want to look at the logs for the create-ceckout-session method.

Yes @thorwebdev , I get this in the console:

Error in postData {url: '/api/create-checkout-session', data: {…}, res: Response} 500

[thorwebdev]

@andriusmv that means there is an internal server error with your function. You'll need to check your vercel function logs: https://vercel.com/docs/concepts/deployments/logs#function-logs

[andriusmv]

@andriusmv that means there is an internal server error with your function. You'll need to check your vercel function logs: https://vercel.com/docs/concepts/deployments/logs#function-logs

@thorwebdev yes sir. I went there and got this:

[POST] /api/create-checkout-session
08:49:57:73
StripeInvalidRequestError: No such customer: 'cus_Ldnmz0B2PogG3G'
    at Function.generate (/var/task/node_modules/stripe/lib/Error.js:40:16)
    at res.toJSON.then.StripeAPIError.message (/var/task/node_modules/stripe/lib/StripeResource.js:220:35)
    at processTicksAndRejections (internal/process/task_queues.js:95:5) {
  type: 'StripeInvalidRequestError',
  raw: {
    code: 'resource_missing',
    doc_url: 'https://stripe.com/docs/error-codes/resource-missing',
    message: "No such customer: 'cus_Ldnmz0B2PogG3G'",
    param: 'customer',
    request_log_url: 'https://dashboard.stripe.com/logs/req_S6QaeJX8KS9p6W?t=1676965798',
    type: 'invalid_request_error',
    headers:
    (...)

Went to Supabase Customers table and such customer does exist. However, went to Stripe and same customer has different ID ( cus_Ldnmz0B2PogG3G (supa) | cus_Lcv81isFjuOfPL (stripe) ) so I understand Supabase and Stripe are not in sync.

I will review the URLs used between the two (I have a pantallaverde.vercel.app as well as a custom domain pantallaverde.co), not sure if it is related or not but I will keep trying and will document the solution if found.

[thorwebdev]

@andriusmv Is cus_Ldnmz0B2PogG3G potentially a test mode customer?

[andriusmv]

@andriusmv Is cus_Ldnmz0B2PogG3G potentially a test mode customer?

@thorwebdev yes it is. however, I tried with a random new customer and had the same issue.

[thorwebdev]

I tried with a random new customer and had the same issue.

The same error message in Vercel?

[itsondrej]

In my case upgrading all packages solved my issue.

[andriusmv]

@thorwebdev Different error message in Vercel this time (with 2 new customers): StripeInvalidRequestError: No such price: 'price_1M4Sk7DMbjvTSNWqzQjPugRm'; a similar object exists in test mode, but a live mode key was used to make this request. So it seems I'm mixing the wrong Stripe keys in prod, maybe? However I just double checked. Keys are Ok. I can see that Stripe is not updating/replacing the Live products for the Test products in Supabase.

[andriusmv]

@thorwebdev Different error message in Vercel this time (with 2 new customers): StripeInvalidRequestError: No such price: 'price_1M4Sk7DMbjvTSNWqzQjPugRm'; a similar object exists in test mode, but a live mode key was used to make this request. So it seems I'm mixing the wrong Stripe keys in prod, maybe? However I just double checked. Keys are Ok. I can see that Stripe is not updating/replacing the Live products for the Test products in Supabase.

@thorwebdev SOLVED ✅ thank you!

☞ Mistake 1: When going live, I did not archive test products first. I clicked on "Copy to live mode" option, which then caused trouble. ☞ Solution: I created a new product (in live mode), then refreshed Products table in Supabase and boom, there it was.

Note for my future self and other folks arriving to this issue: for going live make sure you: ✔️ Archive test products before going live. ✔️ Do NOT "Copy to live mode" option in Stripe. It might cause trouble with your webhook. ✔️ Create your products from scratch in live mode. ✔️ Double check that you have the correct environment variables (with the live mode ones). ✔️ Verify package.json versions (or at least match the repo versions).

☞ If you think there should be another check please let the others know here.