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“Phone number Step 3 of 2” screen appears automatically when user kills and relaunches the alfa jores application after creating an account by new create account flow.

Open ValoraQA opened this issue 4 years ago • 6 comments

Frequency: 100%

Repro on build version: Android Alfa Jores Build V1.28.1, iOS Test flight Alfa Jores Build V1.28.1 Repro on devices: Samsung Galaxy F41 (11.0), Google Pixel 2XL (11.0), iPhone SE2020 (14.8.1), iPhone 13 mini (15.1.1), Google Pixel XL (10.0), iPhone 12 (14.7.1)

Pre-condition: 1.User must have installed latest build. 2.User must be on home screen after completing create new account flow.

Repro Steps: 1.Kill, relaunch the app & observe.

Bug: “Phone number Step 3 of 2” screen appears automatically when user kills and relaunches the applicattion after creating an account by new create account flow.

Expected Behavior: “Phone number Step 3 of 2” screen must not appear automatically when user kills and relaunches the application after creating an account by new create account flow.

Investigation: This issue is also reproducible in both iOS & android platforms, when user restores the account and kill , relaunch the app.

Impact: Bad user impact.

Attachment: Phone number screen.mp4

ValoraQA avatar Mar 18 '22 08:03 ValoraQA

@lisaqyli we might want to disable phone verification experiment based on these findings and those in #2224.

MuckT avatar Mar 25 '22 05:03 MuckT

Hey @MuckT, Also adding onto the above issue, if we create a new account or restore account and try to access the persona flow it asks us to connect the phone number

Devices: iPhone 12 (14.7.1), Google Pixel 2XL (11.0) Attachment : connect.mp4

ValoraQA avatar Mar 28 '22 05:03 ValoraQA

Hey @MuckT we are able to see phone number verification page when we kill the app and reopen it and also Step 4 of 3 is seen instead of Step 3 of 3 on Latest Test flight Alfajores Build V: 1.29.2

  • If we go to rewards page and click on connect number then also phone number verification page is seen. This issue is reproducible on both android & iOS platforms

Hence we are re-opening the issue.

Devices: iPhone 12(14.7.1), iPhone 7 (13.3), Google Pixel 4a (12.0), Google Pixel 2XL (11.0) Attachment : alfajores.mp4, super.mp4 Thanks..!!

ValoraQA avatar Mar 30 '22 10:03 ValoraQA

@ValoraQA

when we kill the app and reopen it and also Step 4 of 3 is seen instead of Step 3 of 3

I am unable to repro. Can you try deleting the app completely and try again?

If we go to rewards page and click on connect number then also phone number verification page is seen

This is expected behavior. Phone verification is just skipped during onboarding for this experiment, but the user still must connect their phone number for things like Rewards

jh2oman avatar Mar 31 '22 17:03 jh2oman

Hey @MuckT , We have verified above issue Latest Android Alfa jores build V1.29.2, Test flight Alfa jores build V1.29.2 & observed the following:

  • For iOS platform when user create a new account we are able to see phone number verification page when we kill the app & reopen it and also Step 4 of 3 is seen instead of Step 3 of 3 & for iOS platform "Phone number" screen is not appearing on kill & relaunch when user restores the account.
  • For Android platform "Phone number" screen is not appearing on kill and relaunch the app when user restores or creates new account.

Devices: iPhone SE 2020 (14.8.1), Google Pixel 2XL (11.0), Google Pixel 4a (12.0) Attachment: 2183.mp4 CC: @jh2oman Thanks..!!

ValoraQA avatar Apr 01 '22 04:04 ValoraQA

Hey @MuckT , We have verified above issue Latest Android Alfa jores build V1.32.0, Test flight Alfa jores build V1.32.0 & observed the following:

  • For iOS platform when user navigates to phone number confirm page Step 4 of 3 is seen instead of Step 3 of 4.
  • For Android platform when user navigates to phone number confirm page Step 3 of 2 is seen instead of Step 2 of 3.

Hence we are reopening the issue. Devices: iPhone 13 mini(15.1.1), Google Pixel 2XL (11.0), Google Pixel 4a (12.0), Google Pixel XL (10.0)

Attachment: iOS.jpg Android.jpg

Thanks..!!

ValoraQA avatar May 16 '22 05:05 ValoraQA