Can't uninstall EP

[Mvdzwan]

Before reporting your issue

• [x] I have confirmed that this issue does not happen when ExplorerPatcher is not installed
• [x] I do not have "register as shell extension" enabled
• [x] I have tried my best to check existing issues

Repro ExplorerPatcher versions

Repro Windows Versions

3rd party tweak software installed

None

Describe the bug

When installing/uninstalling EP i got this message:

Expected outcome

When uninstalling software i dont expect an error, i expect the software is uninstalled.

Actual outcome

EP gives an error when uninstalling and stays installed

Additional info

I already tried the options in the message, but was not able to solve the issue

Crash Dumps

No response

Media

No response

[MikeSW17]

An English translation of the error message might help? Unable to uninstall and you also report "Start Button is not working", your Windows system might be corrupted/damaged Try [in admin command prompt] "SFC /SCANNow"

[Mvdzwan]

Google translate:

[Mvdzwan]

SFC found something but it did not fix this issue. I also restarted my PC but it does not help

[pyrates999]

did you try the suggestions that was in the error message?

[Mvdzwan]

Yes

[pyrates999]

take a screen shot of the following directories:

• %appdata%\ExplorerPatcher
• C:\Program Files\ExplorerPatcher

check if there is a file named C:\Windows\dxgi.dll. Also check if there is any files that begin with that name, like C:\Windows\dxgi.dll.old

[Mvdzwan]

[pyrates999]

check here starting with this comment: https://github.com/valinet/ExplorerPatcher/issues/3955#issuecomment-2492975622

it mentions about a directory named [cleanup].

[Mvdzwan]

[Mvdzwan]

I cant install the new update.

[pyrates999]

Did you check the comment I linked to for manually uninstalling EP?

[Mvdzwan]

Yes, but i'm not able to stop explorer and am not able to complete this procedure.

[pyrates999]

Disable or uninstall SentinelOne. It is interfering with your manual uninstall attempt.