Posts and other outbound messages not showing up

[rvbiljouw]

As the title says, when I set up a post, banner or other outbound message in Intercom they never show up on the mobile end.

Push notifications work and so do regular chat messages (if I start a conversation with a user for example), so are other message types just not supported?

Edit: Looks like this may have been a bit pre-mature. Calling Intercom.handlePushMessage(); in a timer causes all the messages to come through

[deepak786]

@rvbiljouw

So by using Intercom.handlePushMessage() you are able to receive posts and other outbound messages?

[rvbiljouw]

Hi @deepak786

Yes, that's correct...

I also noticed that if I don't make that call every minute or so, the status of the user in my Intercom dashboard changes to offline.

Very odd, but I've had similar problems a few years ago with the official Intercom SDK where we had to do a similar call to prompt a "refresh" for all the messages to come through.

[tuanvugoodmoney]

@rvbiljouw Did you get banners to work? I don't see any reference to banners in Intercom's SDK doc, so it doesn't look like we should have to do anythings special to have them show up in the app?

[deepak786]

@rvbiljouw Could you please provide the sample code (a working example) to test this issue?

[cswkim]

Is there a way to show outbound message notifications from Intercom and is it documented anywhere? If I send an outbound messages/banners/carousels etc. I will only see it if I open up the messenger using displayMessenger()

I see there are other methods such as displayArticle(String articleId), displayCarousel(String carouselId) and displaySurvey(String surveyId). If I create carousels or surveys in my Intercom dashboard, the flutter app needs to be aware of the id?