If we are creating a ticket from the postman side, click on ticket view showing an error

[komal-sh-27]

Description
If we are creating a ticket from the postman side, click on ticket view showing an error

How to reproduce
Step 1: Ticket created with this case and send:

message : (your message) actAsType : (agent) actAsEmail: (any customer email) name: (customer name) subject: (Ticket subject) from: (Agent Email)

Step 2: Now go to the admin panel and click on the created ticket with this case after clicking on it shows an error:

Possible Solution
If we create a ticket and click on the ticket should be open