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windows 11 black screen after UTM guest tools installation

Open thewindowsBoy2012 opened this issue 7 months ago • 5 comments

I am attempting to install utm guest tooks on my windows 11 vm I downloaded the iso from crystal fetch and after attempting to install utm guest tools I get a black screen that says video output non-active and the VM remains frozen I cannot view any logs nor can I exit the installer I am on a macbook air m3 13 inch running macos Sonoma 14.7.5 I am running UTM verson 4.6.5

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thewindowsBoy2012 avatar May 18 '25 15:05 thewindowsBoy2012

Same here. Fresh install of UTM 4.6.5, M2 Max on Sequoia 15.4.1. As soon as I installed the guest tools, the screen went black with the "Display output is not active" message. Tried unmounting all startup discs, changing the display adapter, multiple restarts, remounting the guest tools, etc.. Still blank screen. Mouse cursor shows up with some display adapters, but everything else is black after the bootloader & UTM logo.

arcataroger avatar May 19 '25 04:05 arcataroger

What worked for me:

  • Switching to a non-GPU display adapter, like the one right above the default
  • Unmounting the Windows 11 startup disc and the guest tools or spice ISO
  • Restarting several times until the Windows Recovery Mode came on automatically, which does render
  • Use that to restart Windows into Safe Mode
  • In Safe Mode, remount and reinstall the guest tools
  • Shut down Windows (from within it)
  • Change graphics adapter back to the GPU one and reboot into Windows

arcataroger avatar May 19 '25 04:05 arcataroger

Thank you for helping me fix it it's much better now

thewindowsBoy2012 avatar May 23 '25 19:05 thewindowsBoy2012

@arcataroger , this works. thanks!!

maybe also, upon the initial installation of the tools, we just need to click "enter" to do the reboot ? even with a disabled adapter

fosteman avatar May 24 '25 18:05 fosteman

For Win11 this always happens to me after installing the guest tools. I think that he video driver gets updated but never quite comes back on-line... For me the VM is running, just headless. Wait a good minute, then hit enter, tab, enter and It will reboot...

The installer is finished and asking if you want to reboot, so if it still has focus this will get you going. I'm not 100% sure the first enter is necessary, but I did it yesterday and it was good.

Ozymandyaz avatar Jun 09 '25 19:06 Ozymandyaz

Dang it i. did not think of hitting tab and enter To rebbot

thewindowsBoy2012 avatar Jun 20 '25 19:06 thewindowsBoy2012

You can also downgrade to 4.6.4. This is a known issue until we push out updated drivers...

osy avatar Jul 08 '25 05:07 osy

can you please report this as a bug please thank you

thewindowsBoy2012 avatar Jul 27 '25 20:07 thewindowsBoy2012