Bruno License never delivered

[adiastra]

Hello, i paid for a license and it was never delivered. There was an issue with the email address/ I have tried reaching out multiple times over the past 5 days and got no response.

[helloanoop]

Hey @adiastra !

Sorry about this. I have replied to you yesterday from our support email.

I hope you have received the email response. Let me know if you haven't, I'll send the keys again from my email id

I'm here to help.

[onlyutkarsh]

@helloanoop - I have the same issue. I purchased it yesterday and dropped an email with purchase details to the support email address. I have not yet received the license key, also no communication from the support address.

[onlyutkarsh]

~~A day passed and still no update nor any response for my mobile/email messages. Without any ETA and money already paid from my bank, I am frustrated not having the license key.Not having a license key even after 2 days is an awful experience for anyone who wants to support your effort.~~

I have just received the license key. I hope that whatever the underlying issue was, it is fixed soon so that others don't experience the same delay.

[helloanoop]

Hey @onlyutkarsh

Thanks for the feedback and my apologies for the delay in getting the license keys delivered.

So we do a batch process every 15 mins on all the successful orders. There were 2 issues that were causing the licenses not being sent

• timezone related issue
• email sending issue post license key creation

Both of them has been fixed. We will continue monitoring the batch process.

If anyone is still facing issues, please write to us: [email protected]

PS: We are also looking integrating a Support Desk Provider (like Helpscout / Zenesk) so that each email thread gets a case number for tracking purpose.