"User account not found" message, when trying to verify the verification code as a non-cloud Umbraco user

[marcianoviereck]

Issue description

Issue description Which Umbraco version are you using? (Please write the exact version, example: 10.1.0) 13.7.2

Bug summary For a project that we're working on, we have a database that was created without Umbraco Cloud and already has existing users in it (for example: [email protected]). Now we have imported this database into Umbraco Cloud and set up a new Umbraco Cloud environment with it. But, now the user wants to login to the backend, i.e.: www.ourwebsite.com/umbraco, but they forgot their password. So they want to reset it. When they go to "Reset your password" they do get a verification code and they can verify this code. But then, when they want click on "Continue", they get the message "User account not found"..

So they cannot reset their password..is there any way to fix this? Because it means that exisitng users (from a before-cloud-database) cannot reset their password if they forgot it)..

Steps to reproduce

• Have an Umbraco site that is not running on Umbraco Cloud.
• Have users in that Umbraco site (and also an admin user ofcourse, that can already log into /umbraco)
• Export the database of that site.
• Import it in Umbraco Cloud.
• Start up the new Umbraco Cloud site.
• Try to do the "Reset Password" proces for any of the users that were there before.
• Do the "Verification code" proces and verify the code from the mail.

Actual outcome:

• I would expect to be able to change the password now, but I get a "User account not found" message.