Ultralytics HUB app crashes on iPhone X 16.7

[MaximKalinin]

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• [x] I have searched the HUB issues and found no similar bug report.

HUB Component

No response

Bug

The app crashes immediately after finishing the onboarding sequence. The issue persists even after restarting the app or reinstalling it.

Device & Environment Details • Device: iPhone X • iOS Version: 16.7.10 • Ultralytics HUB App Version: 0.9.31

Attachments • Crash log

Environment

• iPhone X
• OS: iOS 16.7.10
• Latest Ultralytics HUB app

Minimal Reproducible Example

1. Download and install the latest version of the Ultralytics HUB app from the App Store.
2. Launch the app and proceed through the onboarding screens.

Expected Behavior

After completing the onboarding, the main screen with the camera feed should be displayed.

Actual Behavior

The app crashes immediately after finishing the onboarding sequence. The issue persists even after restarting the app or reinstalling it.

Additional

• The issue occurs consistently after reinstalling and rebooting the device. • No error messages or warnings appear before the crash.

[UltralyticsAssistant]

👋 Hello @MaximKalinin, thank you for reporting this issue with the Ultralytics HUB app 🚀! We appreciate your detailed description and crash log. An Ultralytics engineer will review this soon.

In the meantime, please visit our HUB Docs for guidance on using the app and its features:

• Ultralytics HUB App. Learn more about running the app on iOS and Android.
  • iOS. Explore how YOLO CoreML models run on iPhones and iPads using Apple's Neural Engine.
  • Android. Check out TFLite acceleration on mobile devices.

If possible, to help us pinpoint the issue faster, could you confirm if this crash occurs with a specific step during onboarding or under particular conditions? Also, please let us know if you encounter the same issue on a different device or iOS version.

We strive to resolve issues promptly and thank you for your patience while we investigate this further! 🙏

[pderrenger]

@MaximKalinin thank you for reporting this issue and providing detailed information about your iPhone X configuration and crash log. 🚨 We'll investigate this carefully.

Next Steps:

1. Please open a new issue in the Ultralytics HUB GitHub Issues with:
   • Your crash log attached directly (ZIP files in comments sometimes get filtered)
   • Exact reproduction steps
2. Our team will analyze the crash log and attempt to reproduce using our iPhone X test device running iOS 16.7

Technical Notes:
The iPhone X's A11 Bionic chip (10nm, 0.6 TOPS) has limited Neural Engine capabilities compared to newer devices. While we support devices back to 2017, there may be memory constraints in newer app versions. For immediate use, you might consider testing on a newer iOS device if available.

We appreciate your patience as we work to resolve this. For real-time updates, you're welcome to join our Ultralytics Discord Community where we post status updates on critical issues.

Reference Links:

• Ultralytics iOS App Documentation
• GitHub Issues Guide

[asabri97]

Hi @MaximKalinin,

Thank you for bringing this issue to our attention. I wanted to update you that our mobile team is currently focused on developing Mobile 1.0, which has meant slower progress on earlier versions. I’ve looked into the issue, and we’re now waiting for Apple to complete their review process.

We apologize for any inconvenience this delay may have caused. If you’re interested, we’d be happy to add you to our external TestFlight group. This would give you early access to the latest version of the app and allow you to provide further feedback.

[MaximKalinin]

Hello @asabri97,

I appreciate your transparency on this one.

Would love to join the external TestFlight group. Please let me know the next steps for joining.

Looking forward to the latest version!

[asabri97]

Hi, @MaximKalinin Please use this link Thank you.