Can change email for my subscription ?

[togro]

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How i can change my email for subscription ?

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[UltralyticsAssistant]

👋 Hello @togro, thank you for raising an issue about Ultralytics HUB 🚀! An Ultralytics engineer will assist you soon.

If this is a ❓ Question, please provide as much information as possible to ensure we can help effectively.

If this is a 🐛 Bug Report, providing clear details, screenshots, and steps to reproduce the problem will help us address the issue faster.

We aim to respond to all issues promptly. Thank you for your patience! 😊

[pderrenger]

@togro thank you for your question! To update the email associated with your Ultralytics HUB subscription, please follow these steps:

1. Update Account Email:

   • Go to your Account Settings in Ultralytics HUB
   • Under "Account Details," edit your email address and save changes

2. Verify Billing Email:

   • Navigate to the Billing & License tab in Settings
   • Ensure your subscription/billing details reflect the updated email

If you encounter issues or need to update payment method details tied to the subscription, please submit a request through our GitHub Issues or join the Ultralytics Discord Community for assistance.

For reference, you can review the Pro Plan documentation for managing subscriptions and billing. Let us know if you need further help! 🚀

[togro]

I can't ... i'm login with github , on github I changed my email ...You can see , my email is disabled , that is because (i think) , i'm login with github .On mar. 22 2025, at 2:07 am, Paula Derrenger @.> @. thank you for your question! To update the email associated with your Ultralytics HUB subscription, please follow these steps:Update Account Email:Go to your Account Settings in Ultralytics HUBUnder "Account Details," edit your email address and save changesVerify Billing Email:Navigate to the Billing & License tab in SettingsEnsure your subscription/billing details reflect the updated emailIf you encounter issues or need to update payment method details tied to the subscription, please submit a request through our GitHub Issues or join the Ultralytics Discord Community for assistance.For reference, you can review the Pro Plan documentation for managing subscriptions and billing. Let us know if you need further help! 🚀—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.>pderrenger left a @. thank you for your question! To update the email associated with your Ultralytics HUB subscription, please follow these steps:Update Account Email:Go to your Account Settings in Ultralytics HUBUnder "Account Details," edit your email address and save changesVerify Billing Email:Navigate to the Billing & License tab in SettingsEnsure your subscription/billing details reflect the updated emailIf you encounter issues or need to update payment method details tied to the subscription, please submit a request through our GitHub Issues or join the Ultralytics Discord Community for assistance.For reference, you can review the Pro Plan documentation for managing subscriptions and billing. Let us know if you need further help! 🚀—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

[pderrenger]

@togro hi Paula! 👋 Thanks for clarifying. Since you're using GitHub authentication, your Ultralytics HUB account email is linked to your GitHub account's primary email address. Here's how to resolve this:

1. Update GitHub Email:

   • First, ensure your GitHub account's primary email is updated to your new email address

2. Sync with Ultralytics HUB:

   • Log out of Ultralytics HUB
   • Log back in using GitHub authentication to sync the new email

3. Verify Billing Email:

   • Go to Billing & License Settings to confirm the email update reflects in your subscription

If the email remains disabled in HUB after these steps, please:

1. Share your GitHub username/account email (new and old)
2. Describe the issue in detail

Submit this information via GitHub Issues so our team can manually update your records. For reference, see the Pro Plan documentation on account management. We'll help sort this out promptly! 🔍

[togro]

Is not working :Github :Login with github no changesMay be your side don't change to new email on new login when is different. Best RegardsMarioOn abr. 5 2025, at 6:26 am, Paula Derrenger @.> @. hi Paula! 👋 Thanks for clarifying. Since you're using GitHub authentication, your Ultralytics HUB account email is linked to your GitHub account's primary email address. Here's how to resolve this:Update GitHub Email:First, ensure your GitHub account's primary email is updated to your new email addressSync with Ultralytics HUB:Log out of Ultralytics HUBLog back in using GitHub authentication to sync the new emailVerify Billing Email:Go to Billing & License Settings to confirm the email update reflects in your subscriptionIf the email remains disabled in HUB after these steps, please:Share your GitHub username/account email (new and old)Describe the issue in detailSubmit this information via GitHub Issues so our team can manually update your records. For reference, see the Pro Plan documentation on account management. We'll help sort this out promptly! 🔍—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.>pderrenger left a @. hi Paula! 👋 Thanks for clarifying. Since you're using GitHub authentication, your Ultralytics HUB account email is linked to your GitHub account's primary email address. Here's how to resolve this:Update GitHub Email:First, ensure your GitHub account's primary email is updated to your new email addressSync with Ultralytics HUB:Log out of Ultralytics HUBLog back in using GitHub authentication to sync the new emailVerify Billing Email:Go to Billing & License Settings to confirm the email update reflects in your subscriptionIf the email remains disabled in HUB after these steps, please:Share your GitHub username/account email (new and old)Describe the issue in detailSubmit this information via GitHub Issues so our team can manually update your records. For reference, see the Pro Plan documentation on account management. We'll help sort this out promptly! 🔍—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

[pderrenger]

Hi @togro,

Thanks for following up and confirming that the standard log-out/log-in procedure didn't sync your updated GitHub email to Ultralytics HUB. Apologies for the inconvenience this is causing.

It seems there might be an issue with the automatic synchronization process for GitHub-linked accounts in this specific case. For us to resolve this for you, we'll need to manually update the email address associated with your account and subscription on our end.

To proceed securely, could you please create a new support request through our Ultralytics HUB GitHub Issues? In that new issue, please provide the following details so our team can locate your account and make the necessary changes:

1. Your GitHub username (togro).
2. The old email address associated with your HUB account (the one previously linked via GitHub).
3. The new email address you want to use (the one now set as primary on GitHub).

Please be mindful that GitHub issues are public. If you are uncomfortable sharing email addresses there, let us know in the new issue, and we can explore alternative verification methods if possible, though providing the emails directly is the quickest way for us to assist.

Mention this issue (#1071) in your new request for context. Once we have that information, we'll investigate and update your account details promptly.

We appreciate your patience as we work to get this sorted out for you!

[togro]

Ok, i create issue #1105EditNew issue

      On abr. 6 2025, at 4:31 pm, Paula Derrenger ***@***.***> wrote:

Hi @togro, Thanks for following up and confirming that the standard log-out/log-in procedure didn't sync your updated GitHub email to Ultralytics HUB. Apologies for the inconvenience this is causing. It seems there might be an issue with the automatic synchronization process for GitHub-linked accounts in this specific case. For us to resolve this for you, we'll need to manually update the email address associated with your account and subscription on our end. To proceed securely, could you please create a new support request through our Ultralytics HUB GitHub Issues? In that new issue, please provide the following details so our team can locate your account and make the necessary changes:

Your GitHub username (togro). The old email address associated with your HUB account (the one previously linked via GitHub). The new email address you want to use (the one now set as primary on GitHub).

Please be mindful that GitHub issues are public. If you are uncomfortable sharing email addresses there, let us know in the new issue, and we can explore alternative verification methods if possible, though providing the emails directly is the quickest way for us to assist. Mention this issue (#1071) in your new request for context. Once we have that information, we'll investigate and update your account details promptly. We appreciate your patience as we work to get this sorted out for you!—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

pderrenger left a comment (ultralytics/hub#1071) Hi @togro, Thanks for following up and confirming that the standard log-out/log-in procedure didn't sync your updated GitHub email to Ultralytics HUB. Apologies for the inconvenience this is causing. It seems there might be an issue with the automatic synchronization process for GitHub-linked accounts in this specific case. For us to resolve this for you, we'll need to manually update the email address associated with your account and subscription on our end. To proceed securely, could you please create a new support request through our Ultralytics HUB GitHub Issues? In that new issue, please provide the following details so our team can locate your account and make the necessary changes:

Your GitHub username (togro). The old email address associated with your HUB account (the one previously linked via GitHub). The new email address you want to use (the one now set as primary on GitHub).

Please be mindful that GitHub issues are public. If you are uncomfortable sharing email addresses there, let us know in the new issue, and we can explore alternative verification methods if possible, though providing the emails directly is the quickest way for us to assist. Mention this issue (#1071) in your new request for context. Once we have that information, we'll investigate and update your account details promptly. We appreciate your patience as we work to get this sorted out for you!

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

[pderrenger]

@togro Thank you for creating issue #1105! I can confirm we've received your new support request and our team will review the details you've provided there.

We'll address your email change request through that specific issue thread, as it contains the necessary account information for our team to assist you properly. This approach will help us track and resolve your request more efficiently.

I appreciate your patience throughout this process, and we'll work to update your subscription email as quickly as possible. 👍

This issue (#1071) can now be considered resolved, as we'll continue the assistance through #1105.