"Invalid credentials"

[smhearty]

Love the idea of Authorizer, but we are having issues with users getting "Invalid credentials" messages. These pop up regularly. Clearing the cache or using a different browser will allow for the user to login, but this is frustrating for general users. Sometimes, if the users just goes through the process 4-5 times, it will work eventually.

Any ideas on how to help users not have to clear their cache constantly?

Also, I note that the support page for Authorizer notes that:

Authorizer requires the following:

CAS server or LDAP server (plugin needs the URL) PHP extensions: php-ldap, php-curl, php-dom

I do not have the URL for either of these options entered. We are only using Google Login, not LDAP.

I do have the plugin set to add users as Subscribers.

Who can log into the site?

All authenticated users (All external service users and all WordPress users)

Wordpress version: 6.7.2 Authorizer version: Version 3.11.0

Any thoughts on successfully solving this and lower the frustration for users is appreciated.

[figureone]

This sounds specific to the Google Account integration; we haven't noticed any issues in our testing but we don't use Google logins as extensively as CAS. Do you have any cache plugins installed on your WordPress site? That could potentially cause issues. Do you have any more data on what users actually see? Specific error messages, whether it's coming from Google or WordPress, any errors in the javascript console, etc.