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Published 20 hours ago • verified publisher icon ubports

3a Pixel will not recognize sim card/ make calls

Open jazrt17 opened this issue 2 years ago • 4 comments

-------- BUG-REPORT

  • Device: Pixel 3a
  • Channel: Stable
  • Build: 16.04 (OTA-22)

Steps to reproduce

Inserting a new sim card from NET10/ Verizon will say for carrier 'NONE'. This has also occurred with ATT/Cricket.

Expected behavior

I would expect it to connect to the cellular network and recognize that it is Net10/Verizon and be able to make phone calls. I have checked the IMEI number with Net10/Verizon and it said that the phone was compatible.

Actual behavior

The phone will not make any calls. After a while, under cellular data, it will say 'Denied' after searching for 1 minute. If I place the SIM card in another (non-ubuntu) phone, it will work correctly.

Logfiles and additional information

DSC_0063

jazrt17 avatar Mar 12 '22 13:03 jazrt17

DSC_0070

jazrt17 avatar Mar 12 '22 14:03 jazrt17

Did Verizon already turn off 3G and 2G in their network?

Flohack74 avatar Mar 25 '22 22:03 Flohack74

I think it's a problem with VoLTE. Ubuntu Touch is working to ramp up support for VoLTE but it's still not quite there yet. See this post: https://forums.ubports.com/topic/7536/volte-voice-over-long-term-evolution

ejuarezg avatar Sep 04 '22 05:09 ejuarezg

Any developments on this as of now? Any new things on the level release of 20.04?

Jtho28 avatar Mar 08 '23 20:03 Jtho28