Cannot start stream on Wireless Video Doorbell 2k

[Deltus7529]

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Hello,

I've got the Wireless Video Doorbell 2k without a subscription. I tested it for 2 weeks and everything seems to be working fine but not the live stream view. I didn't find my device in the compatibility list, so I hope I can help you to support this new model.

I tried various configuration to start the stream on the glance card, but it never start. The card is able to get the lastIlmage if I start the stream from the Android or Web App. I don't have the paid subscription so I cannot test the recording or snapshots.

Home Assistant version

• Home Assistant : 2024.11.2
• Aarlo : 0.8.1.9

Arlo Model info :

• Wireless Video Doorbell 2k
• AVD4001Aer1.3
• Firmware : 1.5.0_1059_eb10395

Log

ERROR (stream_worker) [homeassistant.components.stream.stream.camera.aarlo_sonnette] Error from stream worker: Error opening stream (INVALIDDATA, Invalid data found when processing input, rtsps://arlostreaming19879-z1-prod.wowza.arlo.com:443/vzmodulelive/AGG141BM00AC5_1732204683134?egressToken=8742ca04_109d_446f_94ea_7bf640e9ede6&userAgent=iOS&cameraId=AGG141BM00AC5_1732204683134&optimization=false&txnId=FE!f4d7fa32-265f-4654-8ab9-6d93bcce5e9e)

Reverse engeneering

I've found this endpoint when starting the stream from the webapp. I hidded things who looks linked to my account with [xxx]. If not sensitive and needed, tell me :)

• eventId is changing to each new stream.
• uniqueId is always the same to each new stream.

Headers

Request URL: https://myapi.arlo.com/hmsweb/users/devices/sipInfo/v2?cameraId=AGG141BM00AC5&modelId=AVD4001A&uniqueId=[xxx]&eventId=FE!effab55f-3b7d-491d-a5fc-00320f01ba1f&time=1732207639600

Payload

cameraId=AGG141BM00AC5&modelId=AVD4001A&uniqueId=[xxx]&eventId=FE!effab55f-3b7d-491d-a5fc-00320f01ba1f&time=1732207639600

Preview

{ "data": { "from": "[xxx]_server", "to": "[xxx]", "action": "is", "resource": "sipDetails", "transId": "[xxx]", "sipCallInfo": { "id": "Conference_[xxx]", "calleeUri": "sip:AGG141BM00AC5_1732209201071_ee6cc1b8f77e48b3ad58e30c0c96f825D@livestream-z1-prod.arlo.com:443", "domain": "livestream-z1-prod.arlo.com", "port": 443, "conferenceId": null, "password": "[xxx]", "deviceId": "AGG141BM00AC5" }, "iceServers": { "uSessionId": "[xxx]", "data": [ { "port": "19302", "domain": "relay02-z1-prod.ar.arlo.com", "type": "stun" }, { "credential": "[xxx]", "port": "443", "domain": "relay02-z1-prod.ar.arlo.com", "transport": "tcp", "type": "turn", "username": "1732209211:[xxx]" }, { "credential": "[xxx]", "port": "443", "domain": "relay02-z1-prod.ar.arlo.com", "transport": "udp", "type": "turn", "username": "1732209211:[xxx]" } ] } }, "success": true }

[rrowe629]

I'm seeing this same behavior with this device and version 0.8.1.9. Also saw it with the previous version. Model info, firmware, etc. same as above.

Updating this post to note that I can successfully play the last recorded event, just not the live view. Card configuration is simple:

• type: custom:aarlo-glance entity: camera.aarlo_front_doorbell name: Doorbell image_top: - name - date - stream

[twrecked]

@Deltus7529 Firstly, thank you for posting a decent bug report, most of the ones I get are "it doesn't work" with no other information, so that makes a nice change.

Arlo does some weird things with the streams, it returns a rtsps URL but the underlying stream could be HLS or mpeg-dash. Start by changing your user_agent to one of the Apple or Linux specific ones.

You can see the details here:

https://github.com/twrecked/hass-aarlo/blob/master/README-advanced.md#user-agents

[Deltus7529]

@twrecked Thanks for your help.

I tried different user_agent and config but I'm just able to get the lastImage and not the live-stream. Also, I don't know if that's interesting but when I start the stream, I don't necessarily got the error message that I posted on the log. For example here, the stream is started and it"s stuck on 'start_stream:' :

Logs

2024-11-24 18:13:12.035 DEBUG (ArloBackgroundWorker) [pyaarlo] AGG141BM00AC5: turning recent ON for Sonnette
2024-11-24 18:13:12.035 DEBUG (ArloBackgroundWorker) [custom_components.aarlo.sensor] callback:Recent Activity Sonnette:recentActivity:True
2024-11-24 18:13:12.035 DEBUG (ArloBackgroundWorker) [custom_components.aarlo.camera] callback:Sonnette:recentActivity:True
2024-11-24 18:13:12.036 DEBUG (ArloBackgroundWorker) [pyaarlo] AGG141BM00AC5: Sonnette DOORBELL got one mediaUploadNotification
2024-11-24 18:14:08.861 DEBUG (MainThread) [custom_components.aarlo.camera] library+99
2024-11-24 18:14:10.587 DEBUG (MainThread) [custom_components.aarlo.camera] stream_url for sonnette
2024-11-24 18:14:10.590 DEBUG (SyncWorker_2) [pyaarlo] AGG141BM00AC5: _start_stream::reqs='set()',local='{'streaming'}',remote='set()'

Then I click on stop :

2024-11-24 18:15:25.613 DEBUG (MainThread) [custom_components.aarlo.camera] stop_activity for sonnette
2024-11-24 18:15:25.709 DEBUG (SyncWorker_16) [pyaarlo] AGG141BM00AC5: got a stream/recording stop
2024-11-24 18:15:25.709 DEBUG (SyncWorker_16) [pyaarlo] AGG141BM00AC5: queueing update in 5
2024-11-24 18:15:25.709 DEBUG (SyncWorker_16) [pyaarlo] AGG141BM00AC5: queueing update in 15
2024-11-24 18:15:25.710 DEBUG (SyncWorker_16) [pyaarlo] AGG141BM00AC5: queueing update in 25
2024-11-24 18:15:25.710 DEBUG (SyncWorker_16) [pyaarlo] AGG141BM00AC5: turning recent ON for Sonnette
2024-11-24 18:15:25.710 DEBUG (SyncWorker_16) [custom_components.aarlo.sensor] callback:Recent Activity Sonnette:recentActivity:True
2024-11-24 18:15:25.713 DEBUG (SyncWorker_16) [custom_components.aarlo.camera] callback:Sonnette:recentActivity:True
2024-11-24 18:15:25.714 DEBUG (SyncWorker_16) [pyaarlo] AGG141BM00AC5: removing streaming activity state
2024-11-24 18:15:25.714 DEBUG (SyncWorker_16) [pyaarlo] AGG141BM00AC5: _event::idle::reqs='set()',local='set()',remote='set()'

And the lastImage get updated (but not always).

For the reference, here's my configuration.yaml. I forgot to post it. Maybe I screwed on something. Also, I'm running HomeAssistant on a Raspberry Pi 4 through Docker.

configuration.yaml

# Loads default set of integrations. Do not remove.
default_config:

# Load frontend themes from the themes folder
frontend:
  themes: !include_dir_merge_named themes

automation: !include automations.yaml
script: !include scripts.yaml
scene: !include scenes.yaml
stream:
media_player:
browser_mod:
ffmpeg:
logger:
  default: info
  logs:
    pyaarlo: debug
    custom_components.aarlo: debug
aarlo:
    password: !secret "xxx"
    username: "xxx"
    user_agent: linux
    verbose_debug: true

And the card :

type: custom:aarlo-glance
entity: camera.aarlo_sonnette
name: Sonnette
image_top: name,status
image_bottom: stream,battery,signal
image_view: direct
image_click: stream

Tell me if you need different logs or testing. :)

[yongfg]

From my testing, the stream url only works when it looks like:

rtsps://arlostreaming20527-z2-prod.wowza.arlo.com:443/arlomotionrecord/AF523B77DDE5E_1734811658706?egressToken=1feb1b73_6766_44a5_ae7d_178aea6b716a&userAgent=iOS&cameraId=AF523B77DDE5E_1734811658706&optimization=false&txnId=FE!363ee33b-028e-41ec-9247-8c34b208943a&watchalong=true

But not working when it's from vzmodulelive

rtsps://arlostreaming20642-z2-prod.wowza.arlo.com:443/vzmodulelive/AEV246BC00917_1734650374463?egressToken=82d7c91a_7a15_4ab5_ae0a_4c6230d3947c&userAgent=iOS&cameraId=AEV246BC00917_1734650374463&optimization=false&txnId=FE!84ede744-d69a-47a5-96dd-825af43f2d62

Whenever I try to stream from this vzmodulelive url with ffmpeg, Im getting:

Invalid data found when processing input

I've tried using different user_agent and it seems like when I use user_agent='arlo', I'm getting fewer vzmodulelive stream url but it still happens from time to time @Deltus7529 Are you also experiencing something similar?

[Deltus7529]

@yongfg for me, it always return the vzmodulelive, regardless of the user agent I choose. Tried in the card config & in the configuration.yaml Maybe Arlo adapt the stream url depending also on your location. I'm located in Belgium.

ERROR (stream_worker) [homeassistant.components.stream.stream.camera.aarlo_sonnette] Error from stream worker: Error opening stream (INVALIDDATA, Invalid data found when processing input, rtsps://arlostreaming16312-z1-prod.wowza.arlo.com:443/vzmodulelive/AGG141BM00AC5_1735297211136?egressToken=0fa4ed46_3ba2_4a23_bf65_c30b37b6f923&userAgent=iOS&cameraId=AGG141BM00AC5_1735297211136&optimization=false&txnId=FE!658dc3f6-ac18-4f58-8159-56a8c99dbaeb)

I've sort of given up and now using browser_mod to display MyArlo in a new PopUp window, with the Ding event, and Puppeteer to autostart the stream (trigger a click on the play button) and clean some DOM elements. You can also do this with a Chrome extension instead of Puppeteer, but I need Puppeteer because I'm running my HA dashboard on a RaspberryPi with touchscreen and need responsive movements.