Unable to store email and password locally in Kubuntu Linux

[sang-shelton]

• [X] This is not a feature request (existing functionality does not work, not missing functionality). I will request features on forum or via support.
• [X] I've searched and did not find a similar issue.

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Describe the bug When running tutanota-desktop-linux.AppImage, i enter the email and password, everything works fine except that email and password are not stored and i have to re-enter them everytime i reopen the window or the application.

Output of ./tutanota-desktop-linux.AppImage

the monkey has been patched pid: 104709
(node:104709) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(Use `tutanota-desktop --trace-deprecation ...` to show where the warning was created)
version:   3.120.6
resolving key... tutanota-vault
config up to date
[2024-01-22T11:17:43.786Z] using safeStorage with backend gnome_libsecret
[2024-01-22T11:17:43.849Z] Create tray:true
sseInfo corrupted or not present, making sure pushEncSessionKeys and scheduled alarms are cleared
Resetting stored state
[ApplicationWindow] webAssetsPath:  /tmp/.mount_tutanoZSVmJb/resources/app.asar
[ApplicationWindow] getting dictionaries from: https://app.tuta.com/desktop/dictionaries/
default mailto handler: false
Webapp ready
[2024-01-22T11:17:43.932Z] [ElectronUpdater] INFO: Checking for update
[2024-01-22T11:17:43.933Z] [ElectronUpdater] INFO: checking-for-update
[ApplicationWindow] spellcheck-dictionary-initialized en-US
/home/user/.local/share/applications/tutanota-desktop.desktop does not exist, checking for permission to ask for permission...
[DesktopWindowManager] invalidating alarms for all windows
[DesktopWindowManager] invalidating alarms for window 1
[2024-01-22T11:17:44.398Z] [ElectronUpdater] INFO: Update for version 3.120.6 is not available (latest version: 3.120.6, downgrade is disallowed).
[2024-01-22T11:17:44.398Z] [ElectronUpdater] INFO: update not available: {
  version: '3.120.6',
  files: [
    {
      url: 'tutanota-desktop-linux.AppImage',
      sha512: 'mFOnXFGMPJm+aZX/WuTNnbE5wO3P+g1A0295lwPm0tV3hgc88u3rjOQI8YSlA==',
      size: 117543732,
      blockMapSize: 123720
    }
  ],
  path: 'tutanota-desktop-linux.AppImage',
  sha512: 'mFOnXFGMPJm+aZX/WuTNnyIkmLgPbJdMYs4xs0k+uSEVshgc88u3rjOQI8YSlA==',
  releaseDate: '2024-01-15T12:28:23.234Z',
  signature: 'HN9UKqbq7bq9H67k4b3Apa6RNKTVAlfH2pjkb4ERwIC4JA2+XqatiMTygDjukPamqocgCDOVZqqfHSIpRvr/QUwScSqM3/3zsVfH+lVLkX3q7A/I3BkmuzVWzBNXjJsm+stg+u+Is1fdtTGMqxvrqhtD1tItecfwwRDKXg0OVR0XdP/Y8YV5DiFrcTTpv9iluE3sZU36qrJaNQ5TieXLs1K+x8WMgcY5FJCK2Zp0/Veavjng/Felo2UYbr1+PORXTd7o8MKeEJnnFVWbxHeSQRGhc4H4mTR+8vcDoo1Q=='
}
scheduling to check sse in 1 seconds
scheduling to check sse in 1 seconds
scheduling to check sse in 10 seconds
sse info not available, skip reconnect
[2024-01-22T11:17:56.164Z] [WorkerSqlCipher] started sqlcipher-worker-1
[2024-01-22T11:17:56.196Z] [sqlcipher-worker-1] set up sql cipher done
scheduling to check sse in 10 seconds
sse info not available, skip reconnect
resolving key... tutanota-credentials
sseInfo corrupted or not present, making sure pushEncSessionKeys and scheduled alarms are cleared
Resetting stored state
[DesktopWindowManager] invalidating alarms for all windows
[DesktopWindowManager] invalidating alarms for window 1
storing push identifier
[DesktopWindowManager] couldn't invalidate alarms for window 1 y [CryptoError]: Illegal key length: 0 (expected: 128,256)
    at Dt (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:43056)
    at St (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:41615)
    at Object.aesEncrypt (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:206318)
    at Object.aesEncryptObject (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:17:128697)
    at me.setEncryptedVar (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:24891)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async me.setVar (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:25190)
    at async Hb.storePushIdentifierLocally (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:294280)
    at async ipc (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:297200) {
  data: undefined
}
scheduling to check sse in 1 seconds
storing push identifier
scheduling to check sse in 10 seconds
sse info not available, skip reconnect
scheduling to check sse in 10 seconds
sse info not available, skip reconnect

The error shown in the report inside the app

Feedback v3.120.6 - CryptoError - FREE - linux
Client: linux
Type: FREE
Tutanota version: 3.120.6
Timestamp (UTC): Mon, 22 Jan 2024 11:17:59 GMT
User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/3.120.6 Chrome/116.0.5845.228 Electron/26.6.5 Safari/537.36
CryptoError
Error message: Illegal key length: 0 (expected: 128,256)
Stacktrace:
CryptoError: Illegal key length: 0 (expected: 128,256)
at Dt (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:43056)
at St (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:41615)
at Object.aesEncrypt (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:206318)
at Object.aesEncryptObject (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:17:128697)
at me.setEncryptedVar (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:24891)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async me.setVar (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:1:25190)
at async Hb.storePushIdentifierLocally (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:294280)
at async ipc (/tmp/.mount_tutanoZSVmJb/resources/app.asar/desktop/DesktopMain.js:5:297200)

---

Desktop (please complete the following information):

System info (inxi -Faz)

System:
  Kernel: 6.7.1-060701-generic arch: x86_64 bits: 64 compiler: N/A
    clocksource: tsc available: acpi_pm
    parameters: BOOT_IMAGE=/vmlinuz-6.7.1-060701-generic
    root=/dev/mapper/vgkubuntu-root ro quiet splash vt.handoff=7
  Desktop: KDE Plasma v: 5.27.8 tk: Qt v: 5.15.10 wm: kwin_x11 vt: 2
    dm: SDDM Distro: Ubuntu 23.10 (Mantic Minotaur)
Machine:
  Type: Laptop System: ASUSTeK product: ROG Strix G614JU_G614JU v: 1.0
    serial: <superuser required>
  Mobo: ASUSTeK model: G614JU v: 1.0 serial: <superuser required>
    UEFI: American Megatrends LLC. v: G614JU.321 date: 10/24/2023
Battery:
  ID-1: BAT0 charge: 84.9 Wh (100.0%) condition: 84.9/90.0 Wh (94.3%)
    volts: 17.4 min: 16.0 model: AS3GYFG3KC R220358 type: Unknown
    serial: <filter> status: full
CPU:
  Info: model: 13th Gen Intel Core i9-13980HX bits: 64 type: MST AMCP
    arch: Raptor Lake gen: core 13 level: v3 note: check built: 2022+
    process: Intel 7 (10nm) family: 6 model-id: 0xB7 (183) stepping: 1
    microcode: 0x11D
  Topology: cpus: 1x cores: 24 mt: 8 tpc: 2 st: 16 threads: 32 smt: enabled
    cache: L1: 2.1 MiB desc: d-16x32 KiB, 8x48 KiB; i-8x32 KiB, 16x64 KiB
    L2: 32 MiB desc: 8x2 MiB, 4x4 MiB L3: 36 MiB desc: 1x36 MiB
  Speed (MHz): avg: 832 high: 1152 min/max: 800/5400:5600:4000 scaling:
    driver: intel_pstate governor: powersave cores: 1: 800 2: 800 3: 800 4: 800
    5: 800 6: 800 7: 927 8: 800 9: 800 10: 956 11: 899 12: 800 13: 882 14: 800
    15: 929 16: 800 17: 800 18: 891 19: 1152 20: 800 21: 800 22: 800 23: 800
    24: 800 25: 800 26: 800 27: 800 28: 800 29: 800 30: 800 31: 800 32: 800
    bogomips: 154828
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Enhanced / Automatic IBRS, IBPB:
    conditional, RSB filling, PBRSB-eIBRS: SW sequence
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel Raptor Lake-S UHD Graphics vendor: ASUSTeK driver: i915
    v: kernel arch: Gen-13 process: Intel 7 (10nm) built: 2022+ ports:
    active: eDP-1 empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2 bus-ID: 0000:00:02.0
    chip-ID: 8086:a788 class-ID: 0300
  Device-2: NVIDIA AD107M [GeForce RTX 4050 Max-Q / Mobile]
    vendor: ASUSTeK GN21-X2 driver: nvidia v: 535.146.02
    alternate: nvidiafb,nouveau,nvidia_drm non-free: 535.xx+
    status: current (as of 2023-08) arch: Lovelace code: AD1xx
    process: TSMC n4 (5nm) built: 2022-23+ ports: active: none
    empty: DP-3,HDMI-A-3,eDP-2 bus-ID: 0000:01:00.0 chip-ID: 10de:28e1
    class-ID: 0300
  Device-3: Sonix USB2.0 HD UVC WebCam driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-8:3 chip-ID: 322e:2122
    class-ID: 0e02
  Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 23.2.0
    compositor: kwin_x11 driver: X: loaded: modesetting,nvidia
    unloaded: fbdev,nouveau,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1680x1050 s-dpi: 98 s-size: 436x273mm (17.17x10.75")
    s-diag: 514mm (20.25")
  Monitor-1: eDP-1 model: TL160ADMP03-0 built: 2022 res: 1680x1050 hz: 60
    dpi: 124 gamma: 1.2 size: 345x215mm (13.58x8.46") diag: 407mm (16")
    ratio: 16:10 modes: 2560x1600
  API: OpenGL v: 4.6 Mesa 23.2.1-1ubuntu3.1 renderer: Mesa Intel Graphics
    (RPL-S) direct-render: Yes
Audio:
  Device-1: Intel vendor: ASUSTeK driver: snd_hda_intel v: kernel
    alternate: snd_sof_pci_intel_tgl bus-ID: 0000:00:1f.3 chip-ID: 8086:7a50
    class-ID: 0403
  Device-2: NVIDIA vendor: ASUSTeK driver: snd_hda_intel v: kernel
    bus-ID: 0000:01:00.1 chip-ID: 10de:22be class-ID: 0403
  API: ALSA v: k6.7.1-060701-generic status: kernel-api
    tools: alsactl,alsamixer,amixer
  Server-1: PipeWire v: 0.3.79 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 0000:00:14.3
    chip-ID: 8086:7a70 class-ID: 0280
  IF: wlo1 state: up mac: <filter>
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: ASUSTeK driver: r8169 v: kernel port: 4000 bus-ID: 0000:6c:00.0
    chip-ID: 10ec:8168 class-ID: 0200
  IF: enp108s0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel driver: btusb v: 0.8 type: USB rev: 2.0 speed: 12 Mb/s
    lanes: 1 mode: 1.1 bus-ID: 1-14:4 chip-ID: 8087:0033 class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 0 state: down
    bt-service: enabled,running rfk-block: hardware: no software: yes
    address: <filter>
  Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff
    link-mode: peripheral accept
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller Intel
    driver: vmd v: 0.6 port: N/A bus-ID: 0000:00:0e.0 chip-ID: 8086:a77f rev:
    class-ID: 0104
Drives:
  Local Storage: total: 953.87 GiB used: 276 GiB (28.9%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Micron model: 2400 MTFDKBA1T0QFM
    size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
    lanes: 4 tech: SSD serial: <filter> fw-rev: V3MA003 temp: 44.9 C
    scheme: GPT
Partition:
  ID-1: / raw-size: 929.41 GiB size: 913.75 GiB (98.31%)
    used: 275.16 GiB (30.1%) fs: ext4 dev: /dev/dm-1 maj-min: 252:1
    mapped: vgkubuntu-root
  ID-2: /boot raw-size: 1.67 GiB size: 1.61 GiB (96.26%)
    used: 815.8 MiB (49.6%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-3: /boot/efi raw-size: 512 MiB size: 511 MiB (99.80%)
    used: 43.2 MiB (8.5%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: no
  ID-1: swap-1 type: partition size: 1.91 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/dm-2 maj-min: 252:2 mapped: vgkubuntu-swap_1
Sensors:
  System Temperatures: cpu: 42.0 C mobo: N/A
  Fan Speeds (rpm): cpu: 0
Info:
  Processes: 517 Uptime: 3h 37m wakeups: 3 Memory: total: 24 GiB note: est.
  available: 23.09 GiB used: 5.64 GiB (24.4%) Init: systemd v: 253
  target: graphical (5) default: graphical tool: systemctl Compilers:
  gcc: 13.2.0 alt: 12/13 clang: 16.0.6 Packages: 3323 pm: dpkg pkgs: 3297
  libs: 2074 tools: apt,apt-get,aptitude pm: flatpak pkgs: 20 pm: snap pkgs: 6
  Shell: Bash v: 5.2.15 running-in: konsole inxi: 3.3.29

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Additional context

1. I have tried installing these libsecret-1-0, libsecret-1-dev, libsecret-common, libsecret-tools
2. Tried installing gnome-keyring
3. Tried ./tutanota-desktop-linux.AppImage --password-store="kwallet5" and ./tutanota-desktop-linux.AppImage --password-store="gnome-libsecret"
4. I DO NOT get this ⬇️

🖼️

[sebastiansalo]

same here have had problems ever since they modified where they store keys but im running arch

[ganthern]

hey there :wave:

It's probably not going to work in this case, but did you already try to completely delete your apps user data? it's stored in ~/.config/tutanota-desktop by default. And do any of the password manangers on the system (like seahorse) show any tuta-related keys?

[sang-shelton]

hey there 👋

It's probably not going to work in this case, but did you already try to completely delete your apps user data? it's stored in ~/.config/tutanota-desktop by default. And do any of the password manangers on the system (like seahorse) show any tuta-related keys?

Yes i tried doing so, found this idea in one of the issues. Still no fix.

[kib42]

This does not look like a secret storage issue. Please contact us at Support with your Tuta address so we could check your account.

[charlag]

Deleting ~/.config/tutanota-desktop should help unless it's a flatpak

[sang-shelton]

I switched to Ubuntu (Gnome) and it now works fine

[sang-shelton]

Also on MX Linux 23.2 the tutanota app works fine.

[astrodv]

Can confirm on Linux (kernel 6.10.5) , AppImage. (Gnome)

1. Remove/delete your current saved logins when you open the app
2. Close tutanota and kill all tuta processes
3. Delete ~/.config/tutanota-desktop .
4. Login again with your email/password

It should be working fine now.

This seems to be an electron-related issue by the way, nothing to do with he secrets.

Website team need to update the secrets faq and add more details as currently is too vague and the average non tech user won't understand a thing.

[sang-shelton]

Right now i am using Manjaro Linux with KDE 6 and the app works fine by default

System info

Operating System: Manjaro Linux 
KDE Plasma Version: 6.0.5
KDE Frameworks Version: 6.4.0
Qt Version: 6.7.2
Kernel Version: 6.9.12-1-MANJARO (64-bit)
Graphics Platform: X11
Processors: 32 × AMD Ryzen 9 5950X 16-Core Processor
Memory: 31.3 GiB of RAM
Graphics Processor: NVIDIA GeForce RTX 3060/PCIe/SSE2
Manufacturer: Micro-Star International Co., Ltd.
Product Name: MS-7C91
System Version: 1.0