Erroneous Error Message Upon Changing Password

[stewrg]

(Bug, using version Trident 1.4.5):

1. I have had reports from users that when they change their passwords they get an error message saying "Sending email failed"

2. In Administrator mode I get a similar message when using the CLI to try and reset the password - and no dual email for password resets get sent.

3. However If I try to force change passwords to the portal I get the following error message returned from the CLI: "An error occured: Sending email failed" [Note typo in error message]

However: Experimentation indicates that whilst the same error message is generated in all 3 scenarios, the new password is ACTUALLY applied in 1. and 3. - whilst not 2.

[massar]

I have had reports from users that when they change their passwords they get an error message saying "Sending email failed"

This likely is a result from the system sending an email to the person that had their password change, to notify them of that change.

Check that smtp_host + smtp_port + smtp_ssl are properly configured in the trident.conf (/etc/trident/trident.conf) and that they point to a working SMTP relay.

Syslog will show more details of the problem; search for "Sending email to .... failed: ..."

[stewrg]

I have looked back through the logs and cannot find "sending email to*" entries. If I replicate the problem I will resubmit. I do not have access to the trident.conf file (nor would I know a 'working SMTP relay' if it stood up and punched me in the face :/ (i.e. I am a bit of a moron :) )