Error 504: Response Timeout - unable to download

[jamesmachin]

Hello,

When using the TrelloExport to download data from one of our boards we get a red error box at the top right stating Error 504: Response Timeout

When we try open the downloaded file we get an error saying there was a problem with some content. If we click 'Yes' to recover it opens with just 3 columns of numbers.

We think this may be due to our board having a lot of images uploaded. We are in the process of redownloading the images and making them smaller hoping it will work.

Any help or advice would be much appreciated :)

[trapias]

@jamesmachin do you have lots of cards too? I should improve loading actually.

[jamesmachin]

@trapias yes, the last time we downloaded the board we had around 550 cards currently open. Is this something that could be sorted?

[trapias]

@jamesmachin yes I just cannot find the time to work on it 🙄 will update here ASAP!

[jamesmachin]

@trapias many thanks 👍

[jamesmachin]

@trapias is there a limit set to how many open cards the TrelloExtract can download? Or does it depend on the contents of each card?

[trapias]

@jamesmachin there’s a limit on the number of items you can get from Trello api, 1000 per call. I should modify the loading process, just cannot find the time 🙄

[jamesmachin]

@trapias Thanks for the info. No problem, let me know if this gets fixed so I know to download the update

[Steph-CTS]

I believe that I am experiencing a related issue to this? I am unable to export anything though. I only get the red box that reads: "Board menu not open?" We have very few cards on our board.

[trapias]

The "board menu not open" problem, as of issue #39 , is due to a bug - please use the Board side menu to open TrelloExport.

Solved with next release, coming soon.

[trapias]

@jamesmachin could you eventually share one of those large boards (with hundreds cards) with me, so that I can try to solve? Won’t be easy, but can try.

[jamesmachin]

@trapias sorry I don't think this would be possible as we hold private information on our boards. We haven't had this issue since the size of the board was reduced.

[craigbowman2]

Hi @trapias

Have you received the other story that I raised earlier today?

[icarocastellani]

Hi @trapias,

First congratulations for your work, TrelloExport is the best app to extract data for Trello.

Unfortunately we are facing the issue - Error 504: Response Timeout after our Kanban reached more than 600 cards.

Do you have any predictions for a solution? I believe that this error is for a very small portion of users which does not make it such a priority.

[albertovelo]

@icarocastellani can you share a board with me that has so many cards, so that I can reproduce the error and try to find a solution?

[jiraghav]

HI @albertovelo, i have more than 1k cards in our card I have also encountered the same problem but fixed by some changes

1. To decrease the pageSize to 25 from 300 will fixed my problem.
2. On error this code will readCards = -1 skip the cards and move on next list, i think you will need to implement the retry logic in case on any api failure.

Also one point to note: All board lists are not included, Fixed by filter=all in query parameters.

Thanks, Hope you will do these changes

[trapias]

@jiraghav thanks for your help, will look into this within a few days. Could you eventually share such a big Trello board with me, so that I can debug and make tests? Thank you, al.

[raghavji2050]

@trapias to provide access of board is not possible!, But my feedback really works.

[trapias]

@raghavji2050 I just committed version 1.9.7.3, could you make a test before I send it to the Chrome web store?

[trapias]

@raghavji2050 I just committed version 1.9.7.3, could you make a test before I send it to the Chrome web store?

Didn't implement a retry logic yet

[jiraghav]

@trapias it's working fine. You can move forward.

[Schlesinger79]

Hi. I 've been using the Trello Export for months with no issues until today. Same issue with the response timeout and as a result it exports an incomplete file. I'm using the latest version and still has the same issue. I appreciate any help.

[trapias]

@Schlesinger79 sorry for this, I hardly can find the time to work on it - I should implement retry. How many cards do you have on that dashboard?

[Schlesinger79]

Hi, thanks for your reply. Actually its not so many cards and the have no attachments or any other complex item inside them. I appreciate your help cause it's a brilliant extension that helped me and my company run a good dashboard on excel.

[Schlesinger79]

I forgot, its 540 cards on the board.

[trapias]

@Schlesinger79 thanks for your feedback, I’ll look into this as soon as possible - cannot tell when sorry 😞