toolkit-for-ynab icon indicating copy to clipboard operation
toolkit-for-ynab copied to clipboard

[BUG] ... Reconciled Balance doesn't match reconciliation just completed

Open DebbieKat opened this issue 4 years ago • 16 comments

Describe the bug I really love the feature to display the last reconciled balance at the top of the account. For some reason, the amount showing as reconciled isn't matching the balance I just completed reconciling.

To Reproduce

  1. After comparing my bank balance to the current balances in ynab, I selected the reconcile button and said the values matched.

  2. The Reconciled Balance reflects a different value than what I just reconciled to. It is a lower amount by $20. There are no transactions that match this $20 amount that could be offsetting anything.

Expected behavior I was expecting the Reconciled Balance to match the amount in the account that I just reconciled to. I refreshed the page, wondering if there was something that just needed to be updated on the page, but there was no change.

Screenshots Screen Shot 2021-06-12 at 2 45 28 PM

Desktop (please complete the following information):

  • OS: MacOS
  • Browser: Firefox 88.0.1
  • Toolkit Version [e.g. 2.22.0]: 2.33.0

Setting Export Please replace the text below with your exported Toolkit settings. You can export these by going to the Toolkit Options page, click the Import/Export Settings button at the bottom left and copying the text in the modal which appears.

[{"key":"AccountsDisplayDensity","value":"0"},{"key":"AccountsEmphasizedInflows","value":false},{"key":"AccountsEmphasizedOutflows","value":false},{"key":"AccountsStripedRows","value":false},{"key":"AccountsStripedRowsColor","value":"#fafafa"},{"key":"AccountsStripedRowsDarkColor","value":"#1e1e1f"},{"key":"AssistedClear","value":false},{"key":"AutoDistributeSplits","value":false},{"key":"AutoEnableRunningBalance","value":true},{"key":"AutomaticallyMarkAsCleared","value":false},{"key":"BetterScrollbars","value":"0"},{"key":"BottomNotificationBar","value":false},{"key":"BudgetCategoryFeatures","value":true},{"key":"BudgetProgressBars","value":"0"},{"key":"BudgetQuickSwitch","value":true},{"key":"BudgetSpendingGoal","value":false},{"key":"BulkEditMemo","value":true},{"key":"BulkManagePayees","value":false},{"key":"CalendarFirstDay","value":"0"},{"key":"CategoryActivityCopy","value":false},{"key":"CategoryActivityPopupWidth","value":"0"},{"key":"CategorySoloMode","value":"0"},{"key":"ChangeEnterBehavior","value":false},{"key":"ChangeMemoEnterBehavior","value":false},{"key":"CheckCreditBalances","value":false},{"key":"CheckNumbers","value":false},{"key":"ClearSelection","value":false},{"key":"CollapseSideMenu","value":false},{"key":"ColourBlindMode","value":false},{"key":"CompactIncomeVsExpense","value":true},{"key":"ConfirmKeyboardCancelationOfTransactionChanges","value":false},{"key":"CreditCardEmoji","value":false},{"key":"CtrlEnterCleared","value":false},{"key":"CurrentMonthIndicator","value":false},{"key":"CustomFlagNames","value":false},{"key":"DateOfMoney","value":true},{"key":"DaysOfBuffering","value":true},{"key":"DaysOfBufferingDate","value":true},{"key":"DaysOfBufferingHistoryLookup","value":"0"},{"key":"DeselectTransactionsOnSave","value":false},{"key":"DisableToolkit","value":true},{"key":"DisplayTargetGoalAmount","value":"0"},{"key":"DisplayTotalMonthlyGoals","value":true},{"key":"DisplayUpcomingAmount","value":false},{"key":"EasyTransactionApproval","value":false},{"key":"EditAccountButton","value":"0"},{"key":"EnlargeCategoriesDropdown","value":true},{"key":"EnterToMove","value":false},{"key":"FilterCategories","value":true},{"key":"GoalIndicator","value":true},{"key":"GoalWarningColor","value":false},{"key":"GoogleFontsSelector","value":"0"},{"key":"HideAccountBalancesType","value":"0"},{"key":"HideAgeOfMoney","value":false},{"key":"HideClosedAccounts","value":false},{"key":"HideDebtRatio","value":false},{"key":"HideHelp","value":false},{"key":"HideReferralBanner","value":false},{"key":"HideTotalAvailable","value":false},{"key":"HighlightNegatives","value":false},{"key":"HoveredBudgetRows","value":false},{"key":"ImportNotification","value":"0"},{"key":"IncomeFromLastMonth","value":"0"},{"key":"IncomeVsExpenseHoverHighlight","value":true},{"key":"LargerClickableIcons","value":false},{"key":"LastReconciledDate","value":false},{"key":"LinkToInflows","value":false},{"key":"MasterCategoryRowColor","value":false},{"key":"MemoAsMarkdown","value":false},{"key":"MonthlyNotesPopupWidth","value":"0"},{"key":"NavDisplayDensity","value":"0"},{"key":"NotesAsMarkdown","value":false},{"key":"POSStyleCurrencyEntryMode","value":false},{"key":"Pacing","value":"0"},{"key":"PrintingImprovements","value":true},{"key":"PrivacyMode","value":"0"},{"key":"QuickBudgetWarning","value":false},{"key":"ReconcileBalance","value":true},{"key":"ReconcileConfetti","value":false},{"key":"ReconciledTextColor","value":"0"},{"key":"RemovePositiveHighlight","value":false},{"key":"RemoveZeroCategories","value":false},{"key":"ResizeInspector","value":false},{"key":"ResizeSidebar","value":false},{"key":"RightClickToEdit","value":true},{"key":"RowHeight","value":"1"},{"key":"RowsHeight","value":"1"},{"key":"RunningBalance","value":"1"},{"key":"SeamlessBudgetHeader","value":false},{"key":"SetMultipleFlags","value":false},{"key":"ShowCategoryBalance","value":false},{"key":"SpareChange","value":false},{"key":"SplitKeyboardShortcut","value":true},{"key":"SplitTransactionAutoAdjust","value":false},{"key":"SplitTransactionAutoFillPayee","value":false},{"key":"SplitTransactionTabExpand","value":false},{"key":"SquareNegativeMode","value":false},{"key":"StealingFromFuture","value":false},{"key":"StripedBudgetRows","value":false},{"key":"SwapClearedFlagged","value":false},{"key":"TargetBalanceWarning","value":false},{"key":"ToBeBudgetedWarning","value":false},{"key":"ToggleAccountColumns","value":true},{"key":"ToggleMasterCategories","value":false},{"key":"ToggleSplits","value":false},{"key":"ToggleTransactionFilters","value":"0"},{"key":"ToolkitReports","value":true},{"key":"TransactionGridFeatures","value":true},{"key":"UnclearedAccountHighlight","value":false},{"key":"ViewZeroAsEmpty","value":false},{"key":"l10n","value":"0"}]

DebbieKat avatar Jun 12 '21 21:06 DebbieKat

I can take a look into this. It may be we need to recalculate upon reconciling as well

Does it update and match if you refresh the page or switch from one account view and back?

tonyt-vo avatar Jun 12 '21 21:06 tonyt-vo

It doesn't update when I refresh. It is still off by a mystery $20.

DebbieKat avatar Jun 12 '21 22:06 DebbieKat

On a related note, after refreshing the page, the reconciled balance disappears altogether.

DebbieKat avatar Jun 12 '21 22:06 DebbieKat

I have to turn the feature off and on in the preferences and then refresh the page to get it to reappear.

DebbieKat avatar Jun 12 '21 22:06 DebbieKat

Tried switching to a different account and back and the amount is still incorrect.

DebbieKat avatar Jun 12 '21 22:06 DebbieKat

FYI, I'm still seeing this behavior and it is isolated to just one of my accounts. It is consistently off by $20. All of my other accounts are reconciling correctly.

debbie-plastergroup avatar Jun 22 '21 22:06 debbie-plastergroup

The next time you observe this behavior, switch to the budget window and then switch back to the account. Is the Reconciled Balance correct?

dbaldon avatar Jun 23 '21 01:06 dbaldon

I'm wondering if it may be because the filter isn't being applied correctly. A ghost transaction would be causing the offset.

Is there anything that is 20$ in your ynab account that may have caused this? If there is let me know, and I can update the filter.

Some things that might be it is upcoming transactions or deleted transactions.

tonyt-vo avatar Jun 23 '21 01:06 tonyt-vo

Switching back and forth between budget and the account doesn't make a difference. I don't have any upcoming transactions for that account in the amount of $20. I'm not sure how I'd identify deleted transactions that might be considered ghost transactions?

DebbieKat avatar Jun 23 '21 16:06 DebbieKat

This is actually still an issue for me.

DebbieKat avatar Apr 29 '22 02:04 DebbieKat

@DebbieKat Can you confirm for me what toolkit version you are on and give me a settings export? Thank you for confirming this is still an issue. Once You confirm those things for me, I can begin to perform some triage. I'll reopen this issue.

michaelcmelton avatar Apr 29 '22 23:04 michaelcmelton

Confirmed fixed in v3.2.1

michaelcmelton avatar Jun 18 '22 01:06 michaelcmelton

I am still experiencing this issue?

DebbieKat avatar Jun 20 '22 18:06 DebbieKat

Sorry, missed your question from April. I am using 3.2.1.

[{"key":"AccountsDisplayDensity","value":"0"},{"key":"AccountsEmphasizedInflows","value":false},{"key":"AccountsEmphasizedOutflows","value":false},{"key":"AccountsStripedRows","value":true},{"key":"AccountsStripedRowsColor","value":"#fafafa"},{"key":"AccountsStripedRowsDarkColor","value":"#1e1e1f"},{"key":"AssistedClear","value":false},{"key":"AutoDistributeSplits","value":false},{"key":"AutoEnableRunningBalance","value":false},{"key":"AutomaticallyMarkAsCleared","value":false},{"key":"BetterScrollbars","value":"0"},{"key":"BottomNotificationBar","value":false},{"key":"BudgetCategoryFeatures","value":true},{"key":"BudgetProgressBars","value":"0"},{"key":"BudgetQuickSwitch","value":true},{"key":"BudgetSpendingGoal","value":false},{"key":"BulkEditMemo","value":true},{"key":"BulkManagePayees","value":false},{"key":"CalculateIRR","value":false},{"key":"CalendarFirstDay","value":"0"},{"key":"CategoryActivityCopy","value":false},{"key":"CategoryActivityPopupWidth","value":"0"},{"key":"CategorySoloMode","value":"cat-toggle-all"},{"key":"ChangeEnterBehavior","value":false},{"key":"ChangeMemoEnterBehavior","value":false},{"key":"CheckCreditBalances","value":false},{"key":"CheckNumbers","value":false},{"key":"ClearSelection","value":false},{"key":"CollapseInspector","value":false},{"key":"ColourBlindMode","value":false},{"key":"CompactIncomeVsExpense","value":true},{"key":"ConfirmEditTransactionCancellation","value":false},{"key":"ConfirmKeyboardCancelationOfTransactionChanges","value":false},{"key":"CreditCardEmoji","value":false},{"key":"CtrlEnterCleared","value":false},{"key":"CurrentMonthIndicator","value":false},{"key":"CustomFlagNames","value":false},{"key":"CustomizeColourScheme","value":true},{"key":"DateOfMoney","value":true},{"key":"DaysOfBuffering","value":true},{"key":"DaysOfBufferingDate","value":true},{"key":"DaysOfBufferingExcludeCreditCards","value":true},{"key":"DaysOfBufferingHistoryLookup","value":"0"},{"key":"DefaultCCToCleared","value":false},{"key":"DeselectTransactionsOnSave","value":false},{"key":"DisableToolkit","value":false},{"key":"DisplayMonthlyGoalsOverview","value":false},{"key":"DisplayTargetGoalAmount","value":"0"},{"key":"DisplayTotalMonthlyGoals","value":false},{"key":"DisplayTotalOverspent","value":false},{"key":"DisplayUpcomingAmount","value":false},{"key":"EasyTransactionApproval","value":false},{"key":"EditAccountButton","value":"0"},{"key":"EnlargeCategoriesDropdown","value":true},{"key":"FilterCategories","value":true},{"key":"GoalIndicator","value":true},{"key":"GoalWarningColor","value":false},{"key":"GoogleFontsSelector","value":"0"},{"key":"HideAccountBalancesType","value":"0"},{"key":"HideAgeOfMoney","value":false},{"key":"HideClosedAccounts","value":false},{"key":"HideDebtRatio","value":false},{"key":"HideHelp","value":false},{"key":"HideReferralBanner","value":false},{"key":"HideTotalAvailable","value":false},{"key":"HighlightNegatives","value":false},{"key":"HoveredBudgetRows","value":false},{"key":"ImportNotification","value":"0"},{"key":"IncomeFromLastMonth","value":"0"},{"key":"IncomeVsExpenseHoverHighlight","value":true},{"key":"LargerClickableIcons","value":false},{"key":"LastReconciledDate","value":"disabled"},{"key":"LinkToInflows","value":false},{"key":"LiveOnLastMonthsIncome","value":"0"},{"key":"MasterCategoryRowColor","value":false},{"key":"MasterCategoryRowColorSelect","value":"#d1d1d6"},{"key":"MasterCategoryRowDarkColorSelect","value":"#636366"},{"key":"MemoAsMarkdown","value":false},{"key":"MonthlyNotesPopupWidth","value":"0"},{"key":"NavDisplayDensity","value":"0"},{"key":"NotesAsMarkdown","value":false},{"key":"POSStyleCurrencyEntryMode","value":false},{"key":"Pacing","value":"0"},{"key":"PrintingImprovements","value":true},{"key":"PrivacyMode","value":"0"},{"key":"QuickBudgetWarning","value":false},{"key":"ReconcileAssistant","value":false},{"key":"ReconcileBalance","value":true},{"key":"ReconcileConfetti","value":false},{"key":"ReconciledTextColor","value":"1"},{"key":"RemovePositiveHighlight","value":false},{"key":"RemoveZeroCategories","value":false},{"key":"RightClickToEdit","value":true},{"key":"RowHeight","value":"1"},{"key":"RowsHeight","value":"3"},{"key":"SavingsRatio","value":"0.10"},{"key":"ScrollableEditMenu","value":false},{"key":"SeamlessBudgetHeader","value":false},{"key":"SetMultipleFlags","value":false},{"key":"ShowAvailableAfterSavings","value":false},{"key":"ShowCategoryBalance","value":true},{"key":"SpareChange","value":false},{"key":"SplitTransactionAutoAdjust","value":false},{"key":"SplitTransactionAutoFillPayee","value":false},{"key":"SplitTransactionTabExpand","value":false},{"key":"SquareNegativeMode","value":false},{"key":"StealingFromFuture","value":false},{"key":"StripedBudgetRows","value":false},{"key":"SubtractUpcomingFromAvailable","value":"0"},{"key":"SwapClearedFlagged","value":false},{"key":"TargetBalanceWarning","value":false},{"key":"ToBeBudgetedWarning","value":false},{"key":"ToggleAccountColumns","value":true},{"key":"ToggleMasterCategories","value":true},{"key":"ToggleSplits","value":true},{"key":"ToggleTransactionFilters","value":"0"},{"key":"ToolkitReports","value":true},{"key":"UnclearedAccountHighlight","value":false},{"key":"ViewZeroAsEmpty","value":false},{"key":"l10n","value":"0"},{"key":"options.dark-mode","value":true}]

2022-06-20 11_34_55-BECU Primary Checking 7908 _ Personal Budget _ YNAB and 161 more pages - Work -

DebbieKat avatar Jun 20 '22 18:06 DebbieKat

@michaelcmelton - Can you please reopen this one?

DebbieKat avatar Jun 21 '22 16:06 DebbieKat

Hey @DebbieKat, this has been reopened. Thanks for the reminder!

michaelcmelton avatar Jun 21 '22 18:06 michaelcmelton

@DebbieKat I can't get your bug to reproduce in the most recent version. Could you please confirm this is still an issue?

michaelcmelton avatar Oct 12 '22 01:10 michaelcmelton

Closing. Fix merged on #2989

michaelcmelton avatar Jun 07 '23 23:06 michaelcmelton

This is still an issue, but I'm not sure how to fix it on my end. It's only with one account and it's still showing $20 off immediately after I reconcile.

DebbieKat avatar Jun 07 '23 23:06 DebbieKat

@DebbieKat If you disable the toolkit, does the $20 dollar error disappear?

michaelcmelton avatar Jun 07 '23 23:06 michaelcmelton

@DebbieKat If you disable the toolkit, does the $20 dollar error disappear?

The reconciled balance is part of the toolkit. The reconciled balance doesn't appear at all with the toolkit turned off.

DebbieKat avatar Jun 11 '23 17:06 DebbieKat