Using OutlookFileDrag in Xendesktop

[amirseifipour]

Hi Tony, first of all I thank you for this Addin.

I have installed your software on a Citrix XenDesktop 6.5 Server. The windows Server is 2008 R2 64 Bit. The Microsoft Outlook is 32 bit and I used OutlookFileDragSetup_x64 .zip for installation on this server. I get the following error when an user tries to activate this addin in MS Outlook.

System.Runtime.InteropServices.SEHException (0x80004005): Eine externe Komponente hat eine Ausnahme ausgelöst. bei System.Deployment.Internal.Isolation.IsolationInterop.GetUserStore(UInt32 Flags, IntPtr hToken, Guid& riid) bei System.Deployment.Internal.Isolation.IsolationInterop.GetUserStore() bei System.Deployment.Application.ComponentStore..ctor(ComponentStoreType storeType, SubscriptionStore subStore) bei System.Deployment.Application.SubscriptionStore..ctor(String deployPath, String tempPath, ComponentStoreType storeType) bei System.Deployment.Application.SubscriptionStore.get_CurrentUser() bei System.Deployment.Application.DeploymentManager..ctor(Uri deploymentSource, Boolean isUpdate, Boolean isConfirmed, DownloadOptions downloadOptions, AsyncOperation optionalAsyncOp) bei System.Deployment.Application.InPlaceHostingManager..ctor(Uri deploymentManifest, Boolean launchInHostProcess) bei Microsoft.VisualStudio.Tools.Applications.Deployment.IPHMProxy..ctor(Uri uri) bei Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.get_Proxy() bei Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.GetManifests(TimeSpan timeout) bei Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()

The first line is in German Language and it means "an external component has triggered an exception".

Do you have any Idea? Should I use the other setup program that you have for only 32 bit systems?

Regards,

Amir

[tonyfederer]

This seems to be a compatibility issue between ClickOnce deployment and Citrxi XenDesktop. Are you launching Outlook as a published app? If so, do you have the same problem with a published desktop?

This article may be able to provide some help: https://support.citrix.com/article/CTX125453?_ga=2.10188021.1175527337.1541824793-706068068.1541730213

[amirseifipour]

Hi Tony, Thank you for your answer. The users use MS Outlook in a Published Desktop.

[tonyfederer]

Have you been able to resolve this issue? If so, are there any errors in the Windows event log at the time that the error occurs?

[amirseifipour]

Hi Tony, No. I got no errors in event viewer. When the user drag an Email and drop it to SAP only the header is transmitted (on Citrix Xendesktop). In contrary on windows 10 clients after drag and drop the user sees the path of the saved Email in a "temp" folder.

[tonyfederer]

Amir, have you been able to resolve this issue?

[amirseifipour]

Hi Tony, Thank you for your followup, but my answer is no. We planned to install Microsoft Office 2016 on our server and install your latest version of this software and test it again. I will inform you what the result is later on.

[tonyfederer]

Amir, were you able to resolve this issue?

[amirseifipour]

Hi Tony, unfortunately no, and we switched to another software that is not free.

[tonyfederer]

Amir, I wanted to reach out and let you know that Chrome 76 that was released yesterday now natively supports drag and drop from Outlook. If you run this browser, then a plugin should no longer be needed. You may want to test if this works in your environment.

[amirseifipour]

Hi Tony, thanks a lot for the news. I will check it and will inform you again.