Unable to connect to Nest Hello

[etchoi]

Verify the following before opening an issue:

• [X ] You followed the Nest Developer documentation here? Nest Developer Account Creation
• [X ] That OAuth is Enabled for the SmartApp under the IDE.
• [ X] The SmartApps and ALL (5) Devices Handlers are using the latest code available.
• [ X] You have reviewed the NST Manager Wiki for potential fixes.
• [ X] That ALL SmartApps and Device Handlers have been Published for You in the IDE.

About Your Setup:

• How many Thermostats?:
• How many Protects?
• How many Cameras? 1
• Using the Nest Presence Device?
• Using the Nest Weather Device?
• iOS or Android?:
• Mobile App Version:

Expected Behavior

When I select the play button, live video feed from Nest Hello should be displayed.

Current Behavior

Video from Nest Hello is not displayed. Only the busy sign is shown.

Steps to Reproduce (for bugs)

1. Open ST app
2. Select "My Home"
3. Select Nest Camera
4. Select play

Context

I'm trying to view live video from my Nest Hello. IDE log states that my camera is online, but cannot pull video from it.

36b32db1-7de6-4f17-be4a-0b7a8fb1aa06 7:02:26 PM: debug Nest Camera - Front Door (v5.3.7) | UPDATED: DeviceStatus Event: 'online'

[tonesto7]

Unfortunately, each camera needs its stream to be shared publically to work

[etchoi]

I switched my stream to public per the documentation. I do get motion sensor alerts, but so it's getting data from the camera. It's only when I try to pull up live feed that I get this error. Any suggestions would be appreciated.

[tonesto7]

@etchoi Sometimes you need to kill the SmartThings app and reopen to get it to load the video

[etchoi]

That was one of my first debugging steps. Still fails to load live video.