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Nest Presence would show Away, then immediately after show Home, even though presence is truly away.

Open adorablyadam opened this issue 7 years ago • 2 comments

Verify the following before opening an issue:

  • [Yes] You followed the Nest Developer documentation here? Nest Developer Account Creation
  • [Yes] That OAuth is Enabled for the SmartApp under the IDE.
  • [Yes] The SmartApps and ALL (5) Devices Handlers are using the latest code available.
  • [Yes] You have reviewed the NST Manager Wiki for potential fixes.
  • [Yes] That ALL SmartApps and Device Handlers have been Published for You in the IDE.

About Your Setup:

  • How many Thermostats?: 2
  • How many Protects?
  • How many Cameras?
  • Using the Nest Presence Device? Yes
  • Using the Nest Weather Device?
  • iOS or Android?: iOS
  • Mobile App Version: Nest: 5.17.2 // NST 5.3.2

Expected Behavior

When Away, Presence stays away

Current Behavior

Presence shows Away and then immediately after shows Home, then occasionally switches back to Away again - all 1 minute from eachother if not the same minute.

Steps to Reproduce (for bugs)

Context

Please include a copy of your log under the IDE if possible

Just thought I'd report this was happening to me. Both Home/Away assist was turned off on both thermostats. Wasn't happening to me until just recently. I noticed NEST app was recently updated.

Anyways I went in and on the master parent account (so not just in the devices but the account itself) turned off Home/Away - so hopefully that will address the issue.

adorablyadam avatar Jan 22 '18 17:01 adorablyadam

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On Mon, Jan 22, 2018 at 09:00 adorablyadam [email protected] wrote:

Verify the following before opening an issue:

About Your Setup:

  • How many Thermostats?: 2
  • How many Protects?
  • How many Cameras?
  • Using the Nest Presence Device? Yes
  • Using the Nest Weather Device?
  • iOS or Android?: iOS
  • Mobile App Version: Nest: 5.17.2 // NST 5.3.2

Expected Behavior

When Away, Presence stays away Current Behavior

Presence shows Away and then immediately after shows Home, then occasionally switches back to Away again - all 1 minute from eachother if not the same minute. Steps to Reproduce (for bugs)

Context

Please include a copy of your log under the IDE if possible

Just thought I'd report this was happening to me. Both Home/Away assist was turned off on both thermostats. Wasn't happening to me until just recently. I noticed NEST app was recently updated.

Anyways I went in and on the master parent account (so not just in the devices but the account itself) turned off Home/Away - so hopefully that will address the issue.

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xx8833 avatar Jan 22 '18 17:01 xx8833

Hi I’ve noticed that my nest present alway away mode , what can I do

Yoshukai avatar Mar 24 '18 12:03 Yoshukai