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Update notifications when no updates available

Open Dabaron opened this issue 8 years ago • 24 comments

Verify the following before opening an issue:

  • [ x] That OAuth is Enabled for the SmartApp under the IDE.
  • [x ] The SmartApp and Device are using the latest version.
  • [ ] You have reviewed the Readme for potential fixes.
  • [ x] That the Device Types have been Published for You.

About Your Setup:

  • How many Thermostats?: 2
  • How many Protects? 4
  • Are you Using the Nest Presence Device? Yes
  • iOS or Android?: android
  • Mobile App Version:

Expected Behavior

Current Behavior

Keep getting notifications that there are app updates but I've checked both device handlers and smartapps in the use and there were no updates

Steps to Reproduce (for bugs)

Context

Please include a copy of your log under the IDE if possible>>>

Dabaron avatar Nov 08 '17 17:11 Dabaron

This usually happens when there is an error on the devices registering there new version numbers with the smartapp. Do you see any errors in the logs in the IDE?

tonesto7 avatar Nov 08 '17 17:11 tonesto7

Where do I get the logs in the IDE? Just the live log?

On Wed, Nov 8, 2017 at 12:17 PM, Tonesto7 [email protected] wrote:

This usually happens when there is an error on the devices registering there new version numbers with the smartapp. Do you see any errors in the logs in the IDE?

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Dabaron avatar Nov 08 '17 17:11 Dabaron

No be fair, the notification says that Automation app 5.1.8 is available and looking at the code in the IDE it shows def appVersion() { "5.2.2" } def appVerDate() { "11-07-2017" } def minVersions() { return [ "automation":["val":517, "desc":"5.1.7"], "thermostat":["val":515, "desc":"5.1.5"], "protect":["val":514, "desc":"5.1.4"], "presence":["val":512, "desc":"5.1.2"], "weather":["val":513, "desc":"5.1.3"], "camera":["val":514, "desc":"5.1.4"], "stream":["val":101, "desc":"1.0.1"] ] }

However, I don't see any update available.

On Wed, Nov 8, 2017 at 12:42 PM, Chris Burbank [email protected] wrote:

Where do I get the logs in the IDE? Just the live log?

On Wed, Nov 8, 2017 at 12:17 PM, Tonesto7 [email protected] wrote:

This usually happens when there is an error on the devices registering there new version numbers with the smartapp. Do you see any errors in the logs in the IDE?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/tonesto7/nest-manager/issues/506#issuecomment-342888812, or mute the thread https://github.com/notifications/unsubscribe-auth/AXHADQnlLfLM3RbGbIsbAPfyMqPCD62Mks5s0eIWgaJpZM4QWusz .

Dabaron avatar Nov 08 '17 17:11 Dabaron

@tonesto7 I've been experiencing the same issue since the last update that was released (5.2.3). I have 2 thermostats (no protects). I've confirmed via SmartThings app that I have the latest version published, however it keeps prompting me on a daily basis that there's an available upgrade for 5.2.0. I have tried to remove the smart app from my SmartThings app on my mobile and re-added, but didn't help. Was about to completely reinstall it through the IDE but then found this issue open here so figured might be worth to get an update here before I do. Were you able to identify the root cause yet? If you need me to provide additional logs, please instruct me how to collect them (IDE? ST app etc.). Thanks and Merry Christmas!

moshevayner avatar Dec 25 '17 21:12 moshevayner

I get the same notification daily but see no update available. I did a fresh install about a week ago and just started getting this motivation a few days after install. Haven’t check logs or anything but wanted to bump this. I’ll try to check the logs later today.

mpsulli avatar Dec 26 '17 19:12 mpsulli

I am having the same experience of multiple notifications per day for the non-exist update. All devices show the latest version. I stepped through the configurations of each to save and "update" them. I also published the apps again.

ridizy avatar Dec 27 '17 19:12 ridizy

I am a first time user and installed over the holiday weekend with my first protect. I am receiving a daily upgrade notification for 5.2.1 even though manager shows version 5.2.3 installed. Automations app is version 5.2.1. Handlers all report 5.2.0. None show updates available from the repo.

I'm also receiving Info: null notifications daily, but that might not be related. I will setup an IDE log tomorrow to try and trap the relevant events.

devast8tor avatar Dec 28 '17 06:12 devast8tor

FWIW, same here. A daily notification for v5.2.0 while I am already using v5.2.3. There are 23h between each notification, so while it started at 01 am, at least it was 7pm yesterday which is a more decent hour ;-)

famvdz avatar Dec 28 '17 11:12 famvdz

Are you sure it's not prompting you about the devices or the automation app?

tonesto7 avatar Dec 30 '17 02:12 tonesto7

The prompt I received last night was to update the automations app to v 5.2.0, but I am already running 5.2.1.

On Dec 29, 2017 6:52 PM, "Tonesto7" [email protected] wrote:

Are you sure it's not prompting you about the devices or the automation app?

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devast8tor avatar Dec 30 '17 02:12 devast8tor

img_3823

Added a screenshot.

famvdz avatar Dec 30 '17 09:12 famvdz

Here’s a screenshot what I’m getting as well.

On Sat, Dec 30, 2017 at 4:37 AM famvdz [email protected] wrote:

[image: img_3823] https://user-images.githubusercontent.com/34416408/34453176-5df712f6-ed4d-11e7-83fc-c1851e9dbbfa.jpg

Added a screenshot.

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mpsulli avatar Dec 30 '17 16:12 mpsulli

I get that with literally every update to the automation stuff. Is there a fix?

On Sat, Dec 30, 2017 at 9:46 AM, Mark Sullivan [email protected] wrote:

Here’s a screenshot what I’m getting as well.

On Sat, Dec 30, 2017 at 4:37 AM famvdz [email protected] wrote:

[image: img_3823] <https://user-images.githubusercontent.com/34416408/34453176-5df712f6- ed4d-11e7-83fc-c1851e9dbbfa.jpg>

Added a screenshot.

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.

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Dabaron avatar Dec 31 '17 08:12 Dabaron

More notifications today. I have applied 5.2.4 released yesterday for the Manager app in the hope it would go away. I have verified I am running 5.2.1 for the automation app. My wife wants smart things removed from her phone because of all the false alarms which is a real pity. its not relevant for here but I think the smart things app could do with a filter capability e.g. disabling notifications from the NST manager related smart apps and leaving everything else intact such as the smart home monitor. As the amount of smart apps which can notifiy grows, an errant one will cause real problems if you cant just switch it off.

adrianrath avatar Jan 01 '18 22:01 adrianrath

It would be good to post ice "live logging" logs to a private message in the ST community forums so we can see what is going on. send to @WB70 @E_Sch and @tonesto7

If you have not done so, go into nest manager and hit save so it checks all its data.

imnotbob avatar Jan 02 '18 00:01 imnotbob

I haven't received a false update notification since updating to 5.2.4 a couple days ago. Thanks!

ridizy avatar Jan 02 '18 13:01 ridizy

Will do

Do you mean save in the IDE as per screenshot?

From: imnotbob Sent: Tuesday 2 January 2018 00:17 To: tonesto7/nest-manager Cc: adrianrath; Comment Subject: Re: [tonesto7/nest-manager] Update notifications when no updatesavailable (#506)

It would be good to post ice "live logging" logs to a private message in the ST community forums so we can see what is going on. send to @wb70 @E_Sch and @tonesto7 If you have not done so, go into nest manager and hit save so it checks all its data. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

adrianrath avatar Jan 02 '18 16:01 adrianrath

Same here – I upgraded yesterday. No false alarm notifications since.

From: ridizy Sent: Tuesday 2 January 2018 13:17 To: tonesto7/nest-manager Cc: adrianrath; Comment Subject: Re: [tonesto7/nest-manager] Update notifications when no updatesavailable (#506)

I haven't received a false update notification since updating to 5.2.4 a couple days ago. Thanks! — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

adrianrath avatar Jan 02 '18 16:01 adrianrath

The upgrade to 5.2.4 on nest-manager appears to have resolve the upgrade notification issue with the Automations app on my installation as well. No upgrade notifications since the upgrade.

From: adrianrath Sent: Tuesday, January 2, 2018 8:03 AM To: tonesto7/nest-manager Cc: devast8tor; Comment Subject: Re: [tonesto7/nest-manager] Update notifications when no updatesavailable (#506)

Same here – I upgraded yesterday. No false alarm notifications since.

From: ridizy Sent: Tuesday 2 January 2018 13:17 To: tonesto7/nest-manager Cc: adrianrath; Comment Subject: Re: [tonesto7/nest-manager] Update notifications when no updatesavailable (#506)

I haven't received a false update notification since updating to 5.2.4 a couple days ago. Thanks! — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

devast8tor avatar Jan 02 '18 17:01 devast8tor

I still get these update notifications on my devices. I'm at the latest version with no updates available.

winb83 avatar Jan 12 '18 12:01 winb83

I've got Nest Manager v5.3.2 installed but am getting daily notifications that updates are available for v5.3.1. This is driving us nuts, sad that I'll probably need to uninstall nest manager.

keolson avatar Jan 22 '18 05:01 keolson

Then turn them off under the NST Manager SmartApp > Notifications > App Alerts options. If it's telling you that it's cause something isn't right there is more than just the main app that needs to be updated. There is the automation app and devices

tonesto7 avatar Jan 22 '18 17:01 tonesto7

Could someone please post a screenshot of where that is because I've tried to find it and failed miserably despite help from someone on this thread already!

On Mon 22 Jan 2018 at 17:09, Tonesto7 [email protected] wrote:

Then turn them off under the smartapp notifications options. If it's telling you that it's cause something isn't right

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adrianrath avatar Jan 22 '18 22:01 adrianrath

@adrianrath

eb4230f6-1382-495e-9082-b72112c8fe71 9b468e7a-a695-4ee7-8b88-4179644b8b1a

moshevayner avatar Jan 22 '18 23:01 moshevayner