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Togg extension doesn't work with the new Zendesk Agent Workspace

Open VeljkoTN opened this issue 2 years ago • 1 comments

  • OS version: OS X 10.15.7
  • Browser version: chrome 103.0.0.0
  • Extension version: Version 2.0.15

Relevant integration (if any):

zendesk.com

🐛 Describe the bug

Track browser extension does not seem to work with the new Zendesk Agent Workspace. When enabling this, the button simply does not show.

From a user:

We turned the new Zendesk Agent Workspace off so that we can use the button, however, Zendeks is going to enforce their new Agent Workspace which means that we will no longer be able to use the Zendesk to Toggl integration which will have major implications on our productivity. I raised this with Zendesk and that said that this needs to be fixed by yourselves. Can you please look into this as a matter of urgency?

Expected behaviour

The Track browser extension should be updated to be compatible with the new Zendesk UI.

Steps to reproduce

Steps to reproduce the behaviour:

  1. Go to Zendesk
  2. Enable the new Zendesk Agent Workspace

VeljkoTN avatar Jul 18 '22 09:07 VeljkoTN

Zendesk will be making this change starting mid-August 2022

VeljkoTN avatar Jul 18 '22 12:07 VeljkoTN