toggldesktop icon indicating copy to clipboard operation
toggldesktop copied to clipboard

Published 20 hours ago • verified publisher icon toggl-open-source

Black box appearing on screen when external monitor plugged in

Open dianetoggl opened this issue 5 years ago • 5 comments

💻 Environment

Desktop App

Platform: Windows OS Version: 10 Toggl Version: 7.4.1023

🐞 Actual behavior

User plugs in external monitors to laptop while Toggl desktop app is running. This creates a black box alongside the Toggl app which can only be closed if the Toggl app is force closed in task manager.

💯 Expected behavior

User plugs in external monitor and Toggl app continues functioning as normal.

🔨 Steps to reproduce

  1. Plug in external monitor to laptop

📦 Additional info

Screenshot: image

Intercom: https://app.intercom.io/a/apps/ayixs927/conversations/24098427567

Additional info: The user advised their graphics card drivers ARE out of date as they are the approved drivers for the software they run.

dianetoggl avatar Oct 15 '19 22:10 dianetoggl

User report

dianetoggl avatar Oct 15 '19 23:10 dianetoggl

Case reference

nidarasheed avatar Jun 10 '20 07:06 nidarasheed

Case reference

nidarasheed avatar Jul 13 '20 09:07 nidarasheed

This user reports the idle time notification is causing this. Case reference

nidarasheed avatar Nov 24 '20 08:11 nidarasheed

I've got the same problem. It's not possible to close the black box window or the app. The only way is to kill it through Task Manager.

luksladky avatar Jan 20 '22 12:01 luksladky