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Adding outlook.de account fails with "User is authenticated but not connected"

Open VanniViolett opened this issue 4 months ago • 4 comments

Checklist

  • [x] I have used the search function to see if someone else has already submitted the same bug report.
  • [x] I will describe the problem with as much detail as possible.

App

Thunderbird for Android

App version

v11.0 + v12.0 b7

Where did you get the app from?

Other

Android version

13 Stock rom

Device model

Samsung Galaxy S20FE

Steps to reproduce

  1. Add New account
  2. Entering Email adress "[email protected]"
  3. Manual entering IMAP Server config for outlook.office365.com with OAuth 2.0
  4. Accept authofication for Firebird over Microsoft Authentificater
  5. Accept that a new App added to Outlook Account via Microsoft Authentificator
  6. Firebird shows a Server error "User is authenticated but not connected"

Expected behavior

Adding authentificated Email account

Actual behavior

can't adding authentificated account because of a failure the Server sends

Image

Logs

Enabled logging

k9mail-logs.txt

VanniViolett avatar Aug 21 '25 01:08 VanniViolett

This is a known problem with Outlook when connecting over IPv6.

https://learn.microsoft.com/en-us/answers/questions/4586042/thunderbird-imap-responded-user-is-authenticated-b?forum=outlook_com-all&referrer=answers https://support.mozilla.org/en-US/questions/1400644

krzysdz avatar Aug 21 '25 06:08 krzysdz

i'm having the same problem, what do I do?

throwaway242685 avatar Sep 17 '25 22:09 throwaway242685

same

Kartatz avatar Nov 15 '25 06:11 Kartatz

(to link threads, came up here first: https://github.com/thunderbird/thunderbird-android/issues/7270)

the open question is if k9mail can fail more gracefully and fallback to / retry on ipv4

tcecyk avatar Dec 08 '25 05:12 tcecyk