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Mail not fetching automatically in background or on app open (manual sync required)

Open Drarox opened this issue 5 months ago • 8 comments

Checklist

  • [x] I have used the search function to see if someone else has already submitted the same bug report.
  • [x] I will describe the problem with as much detail as possible.

App

Thunderbird for Android

App version

10.1

Where did you get the app from?

Google Play

Android version

14

Device model

kb2003

Steps to reproduce

  1. Configure an account in Thunderbird for Android (multiple Microsoft and Gmail in my case)
  2. Set polling interval to 15 minutes
  3. Enable "Background sync" (set to "Always")
  4. Ensure battery optimizations are disabled for the app
  5. Make sure background activity is enabled in Android settings
  6. Wait 15 minutes or open the app — no sync occurs
  7. Manually sync via pull-down — mails are fetched immediately

Expected behavior

Thunderbird for Android should automatically fetch mail in the background at the specified polling interval (15 minutes in my case), or at the very least, initiate a sync when the app is opened.

Actual behavior

Mails are not fetched automatically. Even when I open the app and wait, no sync occurs unless I manually trigger it (pull-to-refresh or press sync). This defeats the purpose of background sync and notifications.

Logs

No response

Drarox avatar Jun 28 '25 16:06 Drarox

Drarox, Thanks for the report. Did this work for you in previous releases?

coreycb avatar Jul 07 '25 14:07 coreycb

@coreycb This is my first time using Thunderbird or K-9 Mail, so I can't say. I just downloaded the app and added my Microsoft and Gmail addresses like any regular user and it's not working, even with the app opened.

Drarox avatar Jul 07 '25 18:07 Drarox

I have the same issue.

Account : iCloud Device : ZFold 6

Background sync does only work when device is unlocked

user858753257 avatar Jul 12 '25 22:07 user858753257

I have the same issue.

Account : iCloud Device : ZFold 6

Background sync does only work when device is unlocked

It's not exactly the same issue, in my case, auto sync doesn't work even when the app is open.

Drarox avatar Jul 13 '25 09:07 Drarox

I have exactly the same issue, account: Gmail and Microsoft, Device Poco X3.

DinoBiancolini avatar Oct 19 '25 15:10 DinoBiancolini

I can also confirm this issue, OnePlus Nord CE, all optimization turned off and background activity on. Microsoft Exchange Server, Freenet Mail.

RedCommander735 avatar Nov 05 '25 09:11 RedCommander735

Same issue. I have to open the app and manually refresh to get new mail.

joelpeapen avatar Nov 27 '25 11:11 joelpeapen

Same issue

HideMyUsername1 avatar Dec 06 '25 17:12 HideMyUsername1