thunderbird
Outlook.com Email sync error
Checklist
- [X] I have used the search function to see if someone else has already submitted the same bug report.
- [X] I will describe the problem with as much detail as possible.
App version
6.714
Where did you get the app from?
Google Play
Android version
Android version 13
Device model
Samsung Galaxy S20 Ultra 5g
Steps to reproduce
Add an Outlook.com email utilizing an "app password"
The password will work in the email setup wizard along with everything else
If you then try to manually sync the email via the method of pulling down from the top of the screen it will not always work Sometimes it will error out stating that the authentication failed.
It seems to happen more if you continually refresh/sync
Expected behavior
It should sync with no errors if the authentication is valid.
Actual behavior
It will error out in some cases, I have not been able to find what will reliably make the error happen every time or in a pattern
It does seem to increase in frequency if you sync more often
This issue caused me to believe I or Microsoft had messed up my app passwords so I deleted them and made a new one. The problem would come back.
Sometimes the error will say authentication but that's not always the error note
But if I say on the screen to re set up the email I can make no changes and just try setting up the email over and over. After a few trys it all resyncs as if there were no issues.
Logs
No response
This is my first big report. If I have done this incorrectly I would appreciate the criticism, so I can be a helpful end user in the future.
Please provide a debug log. See https://github.com/thunderbird/thunderbird-android/wiki/LoggingErrors
But if sync sometimes works and sometimes doesn't, there's a good chance this is a problem with Microsoft's servers, not a bug in K-9 Mail.
I have seen this bug for a while and never submitted a big because I always expect that I am doing something wrong and it's not the softwares fault. I also have expected that it is a Microsoft account issue, but I was advised that it's still beneficial to your team to know that it exists.
Please provide a debug log. See https://github.com/thunderbird/thunderbird-android/wiki/LoggingErrors
But if sync sometimes works and sometimes doesn't, there's a good chance this is a problem with Microsoft's servers, not a bug in K-9 Mail.
I will enable this and when I get the bug to trigger I will add the log
Would you require the "log sensitive information" If so I can make a throw away to run the testing again
Just pointing this out incase this matters, I have seen this happen in thunderbird desktop and suspect this is a outlook.com issue. Outlook has been having issues as for a little over a week now. My outlook account is tied to an Microsoft 365 subscription. Thanks..
Microsoft is discontinuing support for basic auth, mandating OAuth2 authentication. That may be part of your issue.
