[BUG] An error occurred in the Periodical Reporting Thread

[andersenthomas98]

Describe the bug This ValueError is raised consistently after running the gateway for some time. When this occurs:

• CPU surges.
• The gateway stops transmitting telemetry to ThingsBoard.
• Repeated error logs are generated.

The error persists until the gateway is restarted.

Error traceback:

tb-gateway  | 2025-05-26 19:35:26 - |ERROR| - [tb_logger.py] - tb_logger - exception - 182 - An error occurred in the Periodical Reporting Thread: Data record for key 'DatapointKey(key=M502203-28.Stw, report_strategy=None)' is absent in the cache
tb-gateway  | Traceback (most recent call last):
tb-gateway  |   File "/thingsboard_gateway/gateway/report_strategy/report_strategy_service.py", line 222, in __periodical_reporting
tb-gateway  |     raise ValueError(f"Data record for key '{key}' is absent in the cache")
tb-gateway  | ValueError: Data record for key 'DatapointKey(key=M502203-28.Stw, report_strategy=None)' is absent in the cache
tb-gateway  | 2025-05-26 19:35:26 - |ERROR| - [report_strategy_service.py] - report_strategy_service - __periodical_reporting - 267 - Too many errors occurred in the Periodical Reporting Thread for 5 seconds.                            Suppressing further error messages.
tb-gateway  | 2025-05-26 19:35:32 - |ERROR| - [tb_logger.py] - tb_logger - exception - 182 - An error occurred in the Periodical Reporting Thread: Data record for key 'DatapointKey(key=M502203-28.Stw, report_strategy=None)' is absent in the cache
tb-gateway  | Traceback (most recent call last):
tb-gateway  |   File "/thingsboard_gateway/gateway/report_strategy/report_strategy_service.py", line 222, in __periodical_reporting
tb-gateway  |     raise ValueError(f"Data record for key '{key}' is absent in the cache")
tb-gateway  | ValueError: Data record for key 'DatapointKey(key=M502203-28.Stw, report_strategy=None)' is absent in the cache
tb-gateway  | 2025-05-26 19:35:32 - |ERROR| - [report_strategy_service.py] - report_strategy_service - __periodical_reporting - 267 - Too many errors occurred in the Periodical Reporting Thread for 5 seconds.                            Suppressing further error messages.
tb-gateway  | 2025-05-26 19:35:38 - |ERROR| - [tb_logger.py] - tb_logger - exception - 182 - An error occurred in the Periodical Reporting Thread: Data record for key 'DatapointKey(key=M502203-28.Stw, report_strategy=None)' is absent in the cache
tb-gateway  | Traceback (most recent call last):
tb-gateway  |   File "/thingsboard_gateway/gateway/report_strategy/report_strategy_service.py", line 222, in __periodical_reporting
tb-gateway  |     raise ValueError(f"Data record for key '{key}' is absent in the cache")
tb-gateway  | ValueError: Data record for key 'DatapointKey(key=M502203-28.Stw, report_strategy=None)' is absent in the cache
tb-gateway  | 2025-05-26 19:35:38 - |ERROR| - [report_strategy_service.py] - report_strategy_service - __periodical_reporting - 267 - Too many errors occurred in the Periodical Reporting Thread for 5 seconds.                            Suppressing further error messages.

Versions:

• OS: Ubuntu 24.04
• Docker version 27.3.1
• Thingsboard IoT Gateway version 3.7-stable

Any help here would be much appreciated.

[andersenthomas98]

Let me know if there is any more information that would be useful to fix this. I would also be happy to contribute to a fix, however, I would need some guidance on where to start.

[imbeacon]

Hi @andersenthomas98,

Please try the latest release (3.7.5) you can get it by changing image version in docker compose file to thingsboard/tb-gateway:3.7-latest the issue should be solved there.

[andersenthomas98]

Thanks! I will try the latest release