[HELP] tb_device_mqtt - _on_connect - 376 - connection FAIL with error Bad user name or password Bad user name or password

[Cvd0]

Describe the issue Trying to connect the thingsboard IoT gateway to the thingsboard cloud platform. Ill post the error message underneath.

Cannot load GRPC connector! 2024-03-19 12:52:38 - |INFO| - [tb_gateway_service.py] - tb_gateway_service - init - 218 - Gateway starting... 2024-03-19 12:52:38 - |INFO| - [tb_gateway_service.py] - tb_gateway_service - init - 223 - ThingsBoard IoT gateway version: 3.4.5 2024-03-19 12:52:38 - |INFO| - [tb_gateway_service.py] - tb_gateway_service - init - 309 - Gateway started. 2024-03-19 12:52:38 - |INFO| - [tb_loader.py] - tb_loader - import_module - 68 - Import FTPConnector from C:\Python310\lib\site-packages\thingsboard_gateway\connectors\ftp. 2024-03-19 12:52:38 - |INFO| - [ftp_connector.py] - ftp_connector - init - 79 - FTP Connector started. 2024-03-19 12:52:39 - |ERROR| - [tb_device_mqtt.py] - tb_device_mqtt - _on_connect - 376 - connection FAIL with error Bad user name or password Bad user name or password 2024-03-19 12:52:39 - |INFO| - [tb_gateway_mqtt.py] - tb_gateway_mqtt - gw_subscribe_to_attribute - 181 - Subscribed to | with id 1 for device * 2024-03-19 12:52:39 - |INFO| - [ftp_connector.py] - ftp_connector - __connect - 127 - Connected to FTP server

Configuration (Attach your configuration file) Notate: Remove Access token from file if you want to attach a tb_gateway.yaml { "thingsboard": { "host": "thingsboard.cloud", "port": 1883, "remoteShell": false, "remoteConfiguration": true, "statistics": { "enable": true, "statsSendPeriodInSeconds": 3600 }, "deviceFiltering": { "enable": false, "filterFile": "list.json" }, "maxPayloadSizeBytes": 1024, "minPackSendDelayMS": 200, "minPackSizeToSend": 500, "checkConnectorsConfigurationInSeconds": 60, "handleDeviceRenaming": true, "security": { "type": "accessToken", "accessToken": "xxxxxx" }, "qos": 1, "checkingDeviceActivity": { "checkDeviceInactivity": false, "inactivityTimeoutSeconds": 200, "inactivityCheckPeriodSeconds": 500 } }, "storage": { "type": "memory", "read_records_count": 100, "max_records_count": 100000, "data_folder_path": "./data/", "max_file_count": 10, "max_read_records_count": 10, "max_records_per_file": 10000, "data_file_path": "./data/data.db", "messages_ttl_check_in_hours": 1, "messages_ttl_in_days": 7 }, "grpc": { "enabled": false, "serverPort": 9595, "keepaliveTimeMs": 10000, "keepaliveTimeoutMs": 5000, "keepalivePermitWithoutCalls": true, "maxPingsWithoutData": 0, "minTimeBetweenPingsMs": 10000, "minPingIntervalWithoutDataMs": 5000, "keepAliveTimeMs": 10000, "keepAliveTimeoutMs": 5000 }, "connectors": [ { "type": "ftp", "name": "FTP Connector", "configuration": "ftp.json" } ] }

Connector name (If you need help with some connector/converter): none

Error traceback (If it was raised):

Traceback (most recent call last):
  File "C:\Python310\lib\site-packages\thingsboard_gateway\connectors\ftp\ftp_connector.py", line 97, in run
    self.__process_paths(ftp)
  File "C:\Python310\lib\site-packages\thingsboard_gateway\connectors\ftp\ftp_connector.py", line 138, in __process_paths
    path.find_files(ftp)
  File "C:\Python310\lib\site-packages\thingsboard_gateway\connectors\ftp\path.py", line 79, in find_files
    current_dir = ftp.pwd()
  File "C:\Python310\lib\ftplib.py", line 650, in pwd
    resp = self.voidcmd('PWD')
  File "C:\Python310\lib\ftplib.py", line 286, in voidcmd
    return self.voidresp()
  File "C:\Python310\lib\ftplib.py", line 259, in voidresp
    resp = self.getresp()
  File "C:\Python310\lib\ftplib.py", line 244, in getresp
    resp = self.getmultiline()
  File "C:\Python310\lib\ftplib.py", line 230, in getmultiline
    line = self.getline()
  File "C:\Python310\lib\ftplib.py", line 212, in getline
    line = self.file.readline(self.maxline + 1)
  File "C:\Python310\lib\socket.py", line 705, in readinto
    return self._sock.recv_into(b)
TimeoutError: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

Versions (please complete the following information):

• OS: windows server 2019
• Thingsboard IoT Gateway version [3.4.5]
• Python version[3.10.0]

[github-actions[bot]]

Hi @Cvd0.
Thank you for your interest in ThingsBoard IoT Gateway.
Your issue was registered, please wait for response from engineer.

IOTGW-178

[shanjunying]

Hello! I have encountered the same problem. My thingsboard version is 3.6, and this error occurs in versions after using tb-gateway 3.4. Only with tb-gateway version 3.3 can it run properly. How can I solve this problem or can I provide a list of versions corresponding to thingsboard and gateway？Thanks a lot！

[Cvd0]

@shanjunying Hey, I took an old pc and I'm running an ubuntu server on it. Then again the ubuntu installation guide on the site didn't work for me either. So I did the pip method on the Ubuntu server and now I'm not having any issues (to my knowledge).

[shanjunying]

Thank you very much for your answer. I will try！

[DuXiaoChuang]

Hello! I have encountered the same problem. My thingsboard version is 3.6, and this error occurs in versions after using tb-gateway 3.4. Only with tb-gateway version 3.3 can it run properly. How can I solve this problem or can I provide a list of versions corresponding to thingsboard and gateway？Thanks a lot！

def get_env_variables(): env_variables = { 'host': environ.get('host'), 'port': int(environ.get('port')) if environ.get('port') else None, 'accessToken': environ.get('accessToken'), 'caCert': environ.get('caCert'), 'privateKey': environ.get('privateKey'), 'cert': environ.get('cert'), 'clientId': environ.get('clientId'), #'username': environ.get('username'), #注释了这一行，这句是读取环境变量，解决报错（ connection FAIL with error Bad user name or password Bad user name or password）； 'password': environ.get('password') }

[shanjunying]

Hello! I have encountered the same problem. My thingsboard version is 3.6, and this error occurs in versions after using tb-gateway 3.4. Only with tb-gateway version 3.3 can it run properly. How can I solve this problem or can I provide a list of versions corresponding to thingsboard and gateway？Thanks a lot！

def get_env_variables(): env_variables = { 'host': environ.get('host'), 'port': int(environ.get('port')) if environ.get('port') else None, 'accessToken': environ.get('accessToken'), 'caCert': environ.get('caCert'), 'privateKey': environ.get('privateKey'), 'cert': environ.get('cert'), 'clientId': environ.get('clientId'), #'username': environ.get('username'), #注释了这一行，这句是读取环境变量，解决报错（ connection FAIL with error Bad user name or password Bad user name or password）； 'password': environ.get('password') }

问题已解决！感谢！但是新的问题又出现了，在使用仪表盘的网关连接器时会报错： |ERROR| - [tb_logger.py] - tb_logger - exception - 98 - 'deviceType' Traceback (most recent call last): File "C:\thingsboard-gateway\thingsboard_gateway\gateway\tb_gateway_service.py", line 1547, in __load_persistent_devices self.add_device(device, self.__connected_devices[device], self.__connected_devices[device][ KeyError: 'deviceType'

这个问题您有什么思路吗

[samson0v]

Hi @Cvd0

This issue is fixed in the master branch, you can use it or wait for the release.