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Unable to login and view dashboard

Open MM-06 opened this issue 3 years ago • 3 comments

Hey guys,

I've followed all the steps from the setup tutorial (https://thingsboard.io/docs/pe/mobile/getting-started/) accurately. If I set the endpoint to the ThingsBoard cloud (https://thingsboard.cloud/) then the app works perfectly, but if I set the endpoint to my ThingsBoard PE server instance, then I can't login to the app. On the server, under audit logs, it does indicate a successful login however nothing changes on the app. Has anyone experienced this problem or could they advise on a solution? Thanks

MM-06 avatar Dec 20 '22 12:12 MM-06

Same problem here. I can't even login to thingsboard cloud let alone my PE server. Did you use [email protected] as username and tenant as password?

badril1978 avatar Dec 28 '22 06:12 badril1978

No, for the cloud I created an account first and then used that credentials to login on the app.

MM-06 avatar Dec 28 '22 07:12 MM-06

@vvlladd28 please take a look

ashvayka avatar Jan 09 '23 13:01 ashvayka

Hello @MM-06,

I will close this issue since a significant amount of time has passed since your initial query. However, if the issue is still relevant, please feel free to reopen it and provide additional information, such as the mobile app console output.

Thanks!

ybeshkarov avatar May 28 '24 12:05 ybeshkarov