thingerio server: fail to signup

[rahmanih]

Hi, I've installed the thinger io server on a fedora 26 machine. I succeeded to get the web login interface. When trying to create a new account I got a message saying "unknown error" Can you please help me about it? regards

[alvarolb]

This error uses to be related with database connection problems. Did you verified that MongoDB is up and running?

[rahmanih]

yes mongodb is running

[rahmanih@OroJackson ~]$ service mongod status
Redirecting to /bin/systemctl status mongod.service
● mongod.service - High-performance, schema-free document-oriented database
   Loaded: loaded (/usr/lib/systemd/system/mongod.service; enabled; vendor preset: disabled)
   Active: active (running) since Fri 2017-09-29 22:41:18 CET; 1h 59min left
  Process: 736 ExecStart=/usr/bin/mongod $OPTIONS run (code=exited, status=0/SUCCESS)
 Main PID: 995 (mongod)
    Tasks: 20 (limit: 4915)
   CGroup: /system.slice/mongod.service
           └─995 /usr/bin/mongod -f /etc/mongod.conf run

is there anyway to collect logs ?