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Published 20 hours ago • verified publisher icon thekordy

Notifications

Open bassigbc opened this issue 5 years ago • 2 comments

Is it possible to notify users and admins every status change? Actually it seems that emails are sent only to Agents.

bassigbc avatar Dec 03 '19 15:12 bassigbc

What's the use case here? I might be able to help you out.

dakshhmehta avatar Dec 04 '19 12:12 dakshhmehta

It would be fine if the user that opens the ticket could have updates on it, receiving an email when the ticket:

  • is opened
  • every status change is made

Actually the user is notified only on comments and status changes that are made by AGENTS, every change made by administrators or users are not sent by email.

bassigbc avatar Dec 04 '19 13:12 bassigbc