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thekordy
Suggestions
- When an agent responds to a ticket, then a customer responds the ticket shows as Pending - should show as customer response or something similar indicated the user has replied.
- If a client re-opens a ticket, it should not show as solved, but go back to either pending or customer response
- Should be able to select which emails are sent for each operation, and disable emails being sent to the agent (as they are not required if the agent is checking the site often)
I'll have a go at adding some of these features :)
I like these suggestions, may be a button to follow or not to follow the ticket, Others can be configured through the notifications configurations, I will put this on the list for the v2
Hey do we have the functionality where the users can send an email to the support email an its converted into a new ticket(email-to-ticket) feature in the current v 0.2??
unfortunately no, it is implemented in v1 but it is not going to be released, you might wait for 2.1 or you can get this functionality from v1 by your own.
When is version 2.1 coming out?
On Nov 22, 2016 21:29, "Ahmed Kordy" [email protected] wrote:
unfortunately no, it is implemented in v1 https://github.com/thekordy/ticketit/blob/1.0/src/Controllers/EmailsController.php but it is not going to be released, you might wait for 2.1 or you can get this functionality from v1 by your own.
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Ok, and also i have been using sentinel for my authentication and am having a problem cause the uve used laravels simple auth. Its quite a bummer doing the integration because of the role based authentication in sentinel.. any advice on this because even at the installation stage am redirected to auth/login which i dont have in my routes..
On Nov 22, 2016 21:53, "Ahmed Kordy" [email protected] wrote:
may be a month or a little longer
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