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snappymail.eu is down

Open cotman opened this issue 7 months ago • 6 comments
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Describe the bug snappymail.eu seems to have been down for a couple of days - I'm noticing it as I'm trying a fresh install and the "Extensions" page hangs and times out on access.

To Reproduce Go to https://snappymail.eu

From the logs:

[2025-04-13 17:24:06.197][57fc27c1] JSON[INFO]: Action: DoAdminPackagesList
[2025-04-13 17:24:06.197][57fc27c1] POST[INFO]: {"Action":"AdminPackagesList"}
[2025-04-13 17:24:21.461][57fc27c1] PHP[WARNING]: stream_socket_client(): Unable to connect to ssl://snappymail.eu:443 (Connection timed out) /var/www/html/snappymail/v/2.38.2/app/libraries/snappymail/http/request/socket.php [line:79, code:2]
[2025-04-13 17:24:21.462][57fc27c1] INSTALLER[ERROR]: 0 Connection timed out

cotman avatar Apr 14 '25 09:04 cotman

Today snappymail.eu still cannot be reached.

remcodegroot avatar Apr 17 '25 13:04 remcodegroot

The IP addresses 84.22.110.35 and 2a02:2770:15:0:21a:4aff:feff:f9b6 both respond to ping requests, which are the IP addresses that www.snappymail.eu and snappymail.eu resolve to.

So, a server or a firewall is responding to ICMP traffic; however, HTTP and HTTPS are still not yielding any responses.

randolf avatar Apr 18 '25 07:04 randolf

It is not possible to install snappy through NextCloud because the repository depends on the domain. Isn't there an admin to perform this fix? https://snappymail.eu/repository/nextcloud/snappymail-2.38.2-nextcloud.tar.gz

f4biojosedasilva avatar Apr 21 '25 16:04 f4biojosedasilva

Still down and not even acknowledged. I hope everything is fine.

xpufx avatar Apr 22 '25 13:04 xpufx

@xpufx: Maybe this explains why things are going a bit more slowly here.

mschilli87 avatar Apr 22 '25 14:04 mschilli87

@xpufx: Maybe this explains why things are going a bit more slowly here.

Saw that later. Thanks @mschilli87

xpufx avatar Apr 22 '25 20:04 xpufx

Snappymail is down for us. It's breaking installs for our service

neohatchgrant avatar Apr 24 '25 19:04 neohatchgrant

I believe it’s quite selfish to create such a beautiful project and then simply disappear without passing the responsibility on to someone else. There are many people who could either continue the work or at least help keep the project alive!

f4biojosedasilva avatar Apr 24 '25 22:04 f4biojosedasilva

Seriously? Read the story before complaining.

nioc avatar Apr 24 '25 22:04 nioc

@f4biojosedasilva: Where do you take these thougths from? This was created for free. You get to use it freely. You can change the code yourself. Nothing is broken. You can fork the repo and fix whatever bothers you. In the linked issue there are already discussion on how to reduce the dependency on a single person. If there was a lot of people willing to work on this (for free!) and the problems would be serious, a fork might have been created already. I find your statement incredible respectless and arrogant. Have you read the licensing terms of this software? Here is a quote (highlight not mine):

  1. Disclaimer of Warranty.

THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

  1. Limitation of Liability.

IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  1. Interpretation of Sections 15 and 16.

If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee.

mschilli87 avatar Apr 25 '25 04:04 mschilli87

I believe it’s quite selfish to create such a beautiful project and then simply disappear ...

Why are you calling that "selfish?" Making the project available as free, open source software is the opposite of practising selfishness.

randolf avatar Apr 27 '25 18:04 randolf

Looks to be back up again - thanks!

cotman avatar Apr 27 '25 19:04 cotman