"unknown user" for Tesla4Business account.

[themarch]

Hello,

We have a process that works by sending the link, then the user validates the accesses, we get the code then we have a bearer and a refresh.

Except that for people with a "Tesla4Business" account, we have a code then bearer / refresh, except that at each API call with this bearer we get: "unknown user". Is this because it's a business account? Do we have to use fleet-telemetry rather than the API? Thanks in advance @patrickdemers6 !

[patrickdemers6]

This happens when the account has never used the mobile app before. This is most common for T4B accounts. Can you try having the same user login there?

I know this isn't ideal - working on a long term solution.

[rileymd88]

You should remove the users token here ASAP

On Fri, Sep 6, 2024 at 15:05 themarch @.***> wrote:

Hi, we asked the person to do this process but it was inconclusive.

We always get the same mistake. Here is the user code: EU_5037e8e358993e6dcde4bda62494174d142ae6e3785ccb04e584fcf25b4d

The bearer: eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6InE0dHg3Q1UyYzI2V1BiemwxZjZjanM3QnhzayJ9.

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.

dv1gMe5NH43tk8iJQgMZrV3UxoMJyGNcibNP2nVpHeKgbzDNvplHZcLPnNxLbBXzL-Vs7qnw8khuGDlCoyGBbDfFAoDo0na2tFmiluS4fAtfmFNmNOh_6zw8CABg02F3vTSHPawCMC7Uu7vOEEehbrhwO8cvUulqScLwaF8HRvm6YeLY6i2P-

zViJ8xjOwru2KmfJVb8oJnakuXYaOCQ74H-c4ufbdkUoojkG8PNDLgp1AZlLTBQb61fPC12gL__KxkUuCPwecVUEbVKkiFIYphmMktkE6L0-TyHdnm4tWPbXcbeIqpQRLjJ4vTXgHI_Q3JB164P6b6tSnoNjz2NIQ

And the refresh: EU_dd48fb5f8cf1cd4a77a3061bc0c6988f5804e77c43ad9be50220f68c9c030d13

On Fri, Aug 30, 2024 at 7:13 PM Patrick Demers @.***> wrote:

This happens when the account has never used the mobile app before. This is most common for T4B accounts. Can you try having the same user login there?

I know this isn't ideal - working on a long term solution.

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[themarch]

damn i thought i was by email. thanks for the alert

[themarch]

Hi @patrickdemers6

As you said, we asked the user to connect to the mobile app with his T4B access, but same problem.

Here's our account-id and txId:

client_id : 8832277ae4cc-4461-8396-127310129dc6 { "response": null, "error": "unknown user", "error_description": "", "txid": "0d6c9bde88aca0ac01bc7fe1c7c13fe5" }

[patrickdemers6]

@themarch I believe this issue is long-resolved. If not, please re-open and let me know.