Grafana is unable to connect to the database

[a406877521]

Is there an existing issue for this?

• [X] I have searched the existing issues

What happened?

Grafana is unable to connect to the database

Error updating options: error when executing the sql query

Expected Behavior

No response

Steps To Reproduce

1.centos 2.docker-compose.yaml 3.api token 4.Dashboards

Relevant log output

teslamate
2024-04-25 08:49:59.959 [info] Starting logger for '宝宝巴士'
2024-04-25 08:50:00.055 car_id=1 [error] Error / not_signed_in
2024-04-25 08:50:00.098 [info] MQTT connection has been established
2024-04-25 08:50:06.216 [info] GET /
2024-04-25 08:50:06.253 [info] Sent 302 in 36ms
2024-04-25 08:50:06.285 [info] GET /sign_in
2024-04-25 08:50:06.306 [info] Sent 200 in 21ms
2024-04-25 08:50:22.139 [info] GET /
2024-04-25 08:50:22.143 [info] Sent 302 in 3ms
2024-04-25 08:50:22.173 [info] GET /sign_in
2024-04-25 08:50:22.177 [info] Sent 200 in 4ms
2024-04-25 08:50:33.955 [info] POST https://auth.tesla.cn/oauth2/v3/token -> 200 (302.297 ms)
2024-04-25 08:50:33.975 [info] Scheduling token refresh in 6 h
2024-04-25 08:50:34.265 [info] GET /
2024-04-25 08:50:35.225 [info] Starting logger for '宝宝巴士'
2024-04-25 08:50:35.251 [info] Sent 200 in 985ms
2024-04-25 08:50:35.638 car_id=1 [info] Start / :online
2024-04-25 08:50:35.644 car_id=1 [info] Logged missing software update: 2024.2.9 694bd7f04f4a
2024-04-25 08:50:35.816 car_id=1 [info] Connecting ...
2024-04-25 08:50:35.817 [info] Start of drive initiated by: %TeslaApi.Vehicle.State.Drive{active_route_destination: nil, active_route_energy_at_arrival: nil, active_route_latitude: 27.83232, active_route_longitude: 112.936641, active_route_miles_to_arrival: nil, active_route_minutes_to_arrival: nil, active_route_traffic_minutes_delay: 0.0, gps_as_of: 1714035033, heading: 118, latitude: 27.909357, longitude: 112.543829, native_latitude: 27.905904, native_location_supported: 1, native_longitude: 112.54918, native_type: "gcj", power: 1, shift_state: "D", speed: 0, timestamp: 1714035035058}
2024-04-25 08:50:35.817 car_id=1 [info] Driving / Start
2024-04-25 08:51:12.546 [info] GET /
2024-04-25 08:51:12.548 [info] Sent 200 in 2ms
2024-04-25 08:51:41.334 [info] GET /
2024-04-25 08:51:41.336 [info] Sent 200 in 2ms
2024-04-25 08:54:09.001 [info] GET /
2024-04-25 08:54:09.003 [info] Sent 200 in 2ms

grafana
logger=ngalert.migration t=2024-04-25T09:02:16.126720639Z level=info msg=Starting
logger=ngalert.state.manager t=2024-04-25T09:02:16.147488525Z level=info msg="Running in alternative execution of Error/NoData mode"
logger=infra.usagestats.collector t=2024-04-25T09:02:16.149826947Z level=info msg="registering usage stat providers" usageStatsProvidersLen=2
logger=provisioning.alerting t=2024-04-25T09:02:16.172667984Z level=info msg="starting to provision alerting"
logger=provisioning.alerting t=2024-04-25T09:02:16.172694968Z level=info msg="finished to provision alerting"
logger=ngalert.state.manager t=2024-04-25T09:02:16.173211027Z level=info msg="Warming state cache for startup"
logger=ngalert.state.manager t=2024-04-25T09:02:16.173614885Z level=info msg="State cache has been initialized" states=0 duration=402.461µs
logger=http.server t=2024-04-25T09:02:16.175894529Z level=info msg="HTTP Server Listen" address=[::]:3000 protocol=http subUrl= socket=
logger=grafanaStorageLogger t=2024-04-25T09:02:16.175988511Z level=info msg="Storage starting"
logger=provisioning.dashboard t=2024-04-25T09:02:16.177278851Z level=info msg="starting to provision dashboards"
logger=ngalert.multiorg.alertmanager t=2024-04-25T09:02:16.194438568Z level=info msg="Starting MultiOrg Alertmanager"
logger=ngalert.scheduler t=2024-04-25T09:02:16.194477645Z level=info msg="Starting scheduler" tickInterval=10s maxAttempts=1
logger=ticker t=2024-04-25T09:02:16.194534264Z level=info msg=starting first_tick=2024-04-25T09:02:20Z
logger=provisioning.dashboard t=2024-04-25T09:02:16.279732889Z level=info msg="finished to provision dashboards"
logger=context userId=1 orgId=1 uname=admin t=2024-04-25T09:02:16.369558052Z level=info msg="Request Completed" method=GET path=/api/live/ws status=-1 remote_addr=183.215.213.53 time_ms=4 duration=4.908419ms size=0 referer= handler=/api/live/ws status_source=server
logger=live t=2024-04-25T09:02:16.394556444Z level=info msg="Initialized channel handler" channel=grafana/dashboard/uid/FkUpJpQZk address=grafana/dashboard/uid/FkUpJpQZk
logger=context userId=1 orgId=1 uname=admin t=2024-04-25T09:02:16.43616552Z level=info msg="Request Completed" method=GET path=/api/live/ws status=-1 remote_addr=183.215.213.53 time_ms=1 duration=1.709924ms size=0 referer= handler=/api/live/ws status_source=server
logger=live t=2024-04-25T09:02:16.463376425Z level=info msg="Initialized channel handler" channel=grafana/dashboard/uid/ZzhF-aRWz address=grafana/dashboard/uid/ZzhF-aRWz
logger=context userId=1 orgId=1 uname=admin t=2024-04-25T09:02:16.502895416Z level=info msg="Request Completed" method=GET path=/api/live/ws status=-1 remote_addr=183.215.213.53 time_ms=2 duration=2.229595ms size=0 referer= handler=/api/live/ws status_source=server
logger=live t=2024-04-25T09:02:16.52994921Z level=info msg="Initialized channel handler" channel=grafana/dashboard/uid/TSmNYvRRk address=grafana/dashboard/uid/TSmNYvRRk
logger=context userId=1 orgId=1 uname=admin t=2024-04-25T09:02:16.569324647Z level=info msg="Request Completed" method=GET path=/api/live/ws status=-1 remote_addr=183.215.213.53 time_ms=2 duration=2.374144ms size=0 referer= handler=/api/live/ws status_source=server
logger=live t=2024-04-25T09:02:16.594981822Z level=info msg="Initialized channel handler" channel=grafana/dashboard/uid/jchmRiqUfXgTM address=grafana/dashboard/uid/jchmRiqUfXgTM
logger=plugins.update.checker t=2024-04-25T09:02:16.662585292Z level=info msg="Update check succeeded" duration=468.952929ms
logger=grafana-apiserver t=2024-04-25T09:02:16.686354435Z level=info msg="Adding GroupVersion playlist.grafana.app v0alpha1 to ResourceManager"
logger=grafana-apiserver t=2024-04-25T09:02:16.687161946Z level=info msg="Adding GroupVersion featuretoggle.grafana.app v0alpha1 to ResourceManager"
logger=grafana.update.checker t=2024-04-25T09:02:16.701181493Z level=info msg="Update check succeeded" duration=508.313663ms
logger=context userId=1 orgId=1 uname=admin t=2024-04-25T09:02:17.36868936Z level=info msg="Request Completed" method=GET path=/api/live/ws status=-1 remote_addr=183.215.213.53 time_ms=1 duration=1.540841ms size=0 referer= handler=/api/live/ws status_source=server

Screenshots

No response

Additional data

No response

Type of installation

Docker

Version

1.28.5

[js94x]

Can you check whether the tables in your database container are present? Is the database container running?

docker compose -p teslamate exec database psql teslamate teslamate -c '\dt'

                List of relations
 Schema |        Name        | Type  |   Owner   
--------+--------------------+-------+-----------
 public | addresses          | table | teslamate
 public | car_settings       | table | teslamate
 public | cars               | table | teslamate
 public | charges            | table | teslamate
 public | charging_processes | table | teslamate
 public | drives             | table | teslamate
 public | geofences          | table | teslamate
 public | positions          | table | teslamate
 public | schema_migrations  | table | teslamate
 public | settings           | table | teslamate
 public | states             | table | teslamate
 public | tokens             | table | teslamate
 public | updates            | table | teslamate
(13 rows)

 docker compose -p teslamate ps

NAME                    IMAGE                        COMMAND                  SERVICE     CREATED       STATUS      PORTS
teslamate-database-1    postgres:15                  "docker-entrypoint.s…"   database    4 weeks ago   Up 4 days   5432/tcp
teslamate-grafana-1     teslamate/grafana:1.28.5     "/run.sh"                grafana     3 weeks ago   Up 4 days   0.0.0.0:3000->3000/tcp, :::3000->3000/tcp
teslamate-mosquitto-1   eclipse-mosquitto:2          "/docker-entrypoint.…"   mosquitto   4 weeks ago   Up 4 days   0.0.0.0:1883->1883/tcp, :::1883->1883/tcp
teslamate-teslamate-1   teslamate/teslamate:1.28.5   "tini -- /bin/sh /en…"   teslamate   3 weeks ago   Up 4 days   0.0.0.0:4000->4000/tcp, :::4000->4000/tcp

[Str1atum]

similar problems here, for example the following error in my teslamate-db-log: All containers up and running, no changes in db. After a simple browser refresh, it works without errors.

PostgreSQL Database directory appears to contain a database; Skipping initialization 2024-05-05 21:23:02.504 UTC [1] LOG: starting PostgreSQL 15.6 (Debian 15.6-1.pgdg120+2) on aarch64-unknown-linux-gnu, compiled by gcc (Debian 12.2.0-14) 12.2.0, 64-bit 2024-05-05 21:23:02.509 UTC [1] LOG: listening on IPv4 address "0.0.0.0", port 5432 2024-05-05 21:23:02.509 UTC [1] LOG: listening on IPv6 address "::", port 5432 2024-05-05 21:23:02.524 UTC [1] LOG: listening on Unix socket "/var/run/postgresql/.s.PGSQL.5432" 2024-05-05 21:23:02.539 UTC [28] LOG: database system was shut down at 2024-05-05 21:22:51 UTC 2024-05-05 21:23:02.554 UTC [1] LOG: database system is ready to accept connections 2024-05-05 21:28:02.630 UTC [26] LOG: checkpoint starting: time 2024-05-05 21:28:03.049 UTC [26] LOG: checkpoint complete: wrote 7 buffers (0.0%); 0 WAL file(s) added, 0 removed, 0 recycled; write=0.407 s, sync=0.003 s, total=0.419 s; sync files=4, longest=0.002 s, average=0.001 s; distance=7 kB, estimate=7 kB 2024-05-05 22:08:02.738 UTC [26] LOG: checkpoint starting: time 2024-05-05 22:08:03.054 UTC [26] LOG: checkpoint complete: wrote 3 buffers (0.0%); 0 WAL file(s) added, 0 removed, 0 recycled; write=0.303 s, sync=0.002 s, total=0.317 s; sync files=2, longest=0.002 s, average=0.001 s; distance=2 kB, estimate=7 kB 2024-05-06 03:28:06.874 UTC [26] LOG: checkpoint starting: time 2024-05-06 03:28:06.988 UTC [26] LOG: checkpoint complete: wrote 2 buffers (0.0%); 0 WAL file(s) added, 0 removed, 0 recycled; write=0.102 s, sync=0.002 s, total=0.115 s; sync files=2, longest=0.002 s, average=0.001 s; distance=4 kB, estimate=7 kB 2024-05-06 09:23:12.645 UTC [26] LOG: checkpoint starting: time 2024-05-06 09:23:12.757 UTC [26] LOG: checkpoint complete: wrote 2 buffers (0.0%); 0 WAL file(s) added, 0 removed, 0 recycled; write=0.102 s, sync=0.002 s, total=0.113 s; sync files=2, longest=0.002 s, average=0.001 s; distance=6 kB, estimate=6 kB 2024-05-06 13:42:35.629 UTC [3022] ERROR: syntax error at or near "AND" at character 2703 2024-05-06 13:42:35.629 UTC [3022] STATEMENT: WITH data AS ( T round(extract(epoch FROM start_date)) * 1000 AS start_date_ts, round(extract(epoch FROM end_date)) * 1000 AS end_date_ts, car.id as car_id, CASE WHEN start_geofence.id IS NULL THEN CONCAT('new?lat=', start_position.latitude, '&lng=', start_position.longitude) WHEN start_geofence.id IS NOT NULL THEN CONCAT(start_geofence.id, '/edit') END as start_path, CASE WHEN end_geofence.id IS NULL THEN CONCAT('new?lat=', end_position.latitude, '&lng=', end_position.longitude) WHEN end_geofence.id IS NOT NULL THEN CONCAT(end_geofence.id, '/edit') END as end_path, TO_CHAR((duration_min * INTERVAL '1 minute'), 'HH24:MI') as duration_str, drives.id as drive_id, -- Columns start_date, COALESCE(start_geofence.name, CONCAT_WS(', ', COALESCE(start_address.name, nullif(CONCAT_WS(' ', start_address.road, start_address.house_number), '')), start_address.city)) AS start_address, COALESCE(end_geofence.name, CONCAT_WS(', ', COALESCE(end_address.name, nullif(CONCAT_WS(' ', end_address.road, end_address.house_number), '')), end_address.city)) AS end_address, duration_min, distance, start_position.usable_battery_level as start_usable_battery_level, start_position.battery_level as start_battery_level, end_position.usable_battery_level as end_usable_battery_level, end_position.battery_level as end_battery_level, case when (start_position.battery_level != start_position.usable_battery_level OR end_position.battery_level != end_position.usable_battery_level) = true then true else false end as reduced_range, duration_min > 1 AND distance > 1 AND ( start_position.usable_battery_level IS NULL OR end_position.usable_battery_level IS NULL OR (end_position.battery_level - end_position.usable_battery_level) = 0 ) as is_sufficiently_precise, NULLIF(GREATEST(start_rated_range_km - end_rated_range_km, 0), 0) as range_diff, car.efficiency as car_efficiency, outside_temp_avg, distance / NULLIF(duration_min, 0) * 60 AS avg_speed, power_max FROM drives LEFT JOIN addresses start_address ON start_address_id = start_address.id LEFT JOIN addresses end_address ON end_address_id = end_address.id LEFT JOIN positions start_position ON start_position_id = start_position.id LEFT JOIN positions end_position ON end_position_id = end_position.id LEFT JOIN geofences start_geofence ON start_geofence_id = start_geofence.id LEFT JOIN geofences end_geofence ON end_geofence_id = end_geofence.id LEFT JOIN cars car ON car.id = drives.car_id WHERE start_date BETWEEN '2024-04-06T13:42:35.789Z' AND '2024-05-06T13:42:35.789Z' AND drives.car_id = AND convert_km(distance::numeric, 'km') >= 0 AND convert_km(distance::numeric, 'km') / NULLIF(duration_min, 0) * 60 >= 0 ORDER BY start_date DESC ) SELECT start_date_ts, end_date_ts, car_id, start_path, end_path, duration_str, drive_id, -- Columns start_date, start_address, end_address, duration_min, convert_km(distance::numeric, 'km') AS distance_km, start_battery_level as "% Start", end_battery_level as "% End", convert_celsius(outside_temp_avg, 'C') AS outside_temp_C, convert_km(avg_speed::numeric, 'km') AS speed_avg_km, power_max, reduced_range as has_reduced_range, range_diff * car_efficiency as "consumption_kWh", CASE WHEN is_sufficiently_precise THEN range_diff * car_efficiency / distance * 1000 * CASE WHEN 'km' = 'km' THEN 1 WHEN 'km' = 'mi' THEN 1.60934 END END AS consumption_kWh_km, CASE WHEN is_sufficiently_precise THEN distance / range_diff ELSE NULL END AS efficiency FROM data;

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed in 7 days if no further activity occurs. Thank you for your contributions.

[urmeltom]

Hi , i have the same issue. Is there anything what i can do to fix it ?

[vaminakov]

Same issue there. I have teslamate standalone installation (no docker) with grafana 11 and postgresql 16.

[urmeltom]

This is Funny, after a few days , it the problem solved by itself. Maybe a Grafana Cloud Problem ?

[js94x]

This is Funny, after a few days , it the problem solved by itself. Maybe a Grafana Cloud Problem ?

@urmeltom within your screenshot I can read something about "McAfee Security". Probably some web traffic analysis/filtering is happening on your client, which prohibits the proper communication to Grafana.