No sound for media and music

[OleksiiBulba]

Steps to reproduce

UPD: sound are played via laptop native speakers. No sound only when using headphones.

Use headphones, open any video or play any music.

Expected behaviour

The sound should be played.

Actual behaviour

No sound for videos and music.

Operating system

Windows 11 Pro 23H2 (22631.4037)

Version of Telegram Desktop

5.4.1 x64

Installation source

Static binary from official website

Crash ID

No response

Logs

[2024.08.23 13:27:53] Launched version: 5004001, install beta: [FALSE], alpha: 0, debug mode: [FALSE]
[2024.08.23 13:27:53] Executable dir: C:/Users/{username}/AppData/Roaming/Telegram Desktop/, name: Telegram.exe
[2024.08.23 13:27:53] Initial working dir: C:/Users/{username}/AppData/Roaming/Telegram Desktop/
[2024.08.23 13:27:53] Working dir: C:/Users/{username}/AppData/Roaming/Telegram Desktop/
[2024.08.23 13:27:53] Command line: C:\Users\{username}\AppData\Roaming\Telegram Desktop\Telegram.exe
[2024.08.23 13:27:53] Executable path before check: C:/Users/{username}/AppData/Roaming/Telegram Desktop/Telegram.exe
[2024.08.23 13:27:53] Logs started
[2024.08.23 13:27:53] App Info: Shortcut validated at "C:/Users/{username}/AppData/Roaming/Microsoft/Windows/Start Menu/Programs/Telegram Desktop/Telegram.lnk"
[2024.08.23 13:27:53] AppUserModelID: Telegram.TelegramDesktop
[2024.08.23 13:27:53] Using DirectX compiler 'C:\Users\{username}\AppData\Roaming\Telegram Desktop\modules\x64\d3d\d3dcompiler_47.dll'.
[2024.08.23 13:27:53] Connecting local socket to Global\c541637dbd5b92b05d869fe9cb43b2dc-{87A94AB0-E370-4cde-98D3-ACC110C5967D}...
[2024.08.23 13:27:53] This is the only instance of Telegram, starting server and app...
[2024.08.23 13:27:53] Moved logging from 'C:/Users/{username}/AppData/Roaming/Telegram Desktop/log_start1.txt' to 'C:/Users/{username}/AppData/Roaming/Telegram Desktop/log.txt'!
[2024.08.23 13:27:53] Old start log 'log_start0.txt' found, deleted: [TRUE]
[2024.08.23 13:27:53] Global devicePixelRatio: 2
[2024.08.23 13:27:53] QT_DPI_ADJUSTMENT_POLICY: AdjustDpi
[2024.08.23 13:27:53] Primary screen DPI: 120, Base: 96.
[2024.08.23 13:27:53] Computed screen scale: 125
[2024.08.23 13:27:53] DevicePixelRatio: 2
[2024.08.23 13:27:53] ScreenScale: 125
[2024.08.23 13:27:53] Media Info: Type Playback, default: {0.0.0.00000000}.{b862f8ed-437e-4710-8f96-f76a34a4ce45}, list: { "Headset Earphone (Jabra EVOLVE 20 MS)" <{0.0.0.00000000}.{07a8342b-17db-4251-9b79-2811829aa325}>, "Internal AUX Jack (Технологія Intel® Smart Sound для аудіо USB)" <{0.0.0.00000000}.{1a9156bb-3073-4497-8f11-6e09a2858ffe}>, "Speaker (Realtek(R) Audio)" <{0.0.0.00000000}.{1cbfd0c4-c327-47a2-80bf-04ed80cc8b9c}>, "Internal AUX Jack (Технологія Intel® Smart Sound для аудіо USB)" <{0.0.0.00000000}.{5689284e-671a-4801-b372-79704c690a36}>, "Internal AUX Jack (Технологія Intel® Smart Sound для аудіо USB)" <{0.0.0.00000000}.{59e6c7c2-7893-47ac-a56a-e49ac805f8a2}>, "Внутрішній роз'єм  AUX (Технологія Intel® Smart Sound для цифрових мікрофонів)" <{0.0.0.00000000}.{6250c6d5-9f05-48e3-83c2-e17508fe50f5}>, "Headset (JBL TUNE750BTNC Hands-Free)" <{0.0.0.00000000}.{6e919843-9446-4eea-858c-c11ff26e741d}>, "Headset Earphone (DESKTOP-G1CRLV0 Hands-Free)" <{0.0.0.00000000}.{7f2679da-b323-4c1f-8132-cc69f7e57421}>, "Headphones (JBL TUNE750BTNC)" <{0.0.0.00000000}.{a06f2b1a-dc6b-4bea-94cb-54c12b56ae5d}>, "Internal AUX Jack (Технологія Intel® Smart Sound для аудіо USB)" <{0.0.0.00000000}.{b105aeca-326f-4311-a16c-05e175b0bca4}>, "Internal AUX Jack (Технологія Intel® Smart Sound для аудіо USB)" <{0.0.0.00000000}.{b27bc6ee-f753-43be-881d-936a148a30a6}>, "Headset Earphone (Jabra EVOLVE 20 MS)" <{0.0.0.00000000}.{b862f8ed-437e-4710-8f96-f76a34a4ce45}>, "Speakers (DESKTOP-G1CRLV0)" <{0.0.0.00000000}.{c90029cb-6248-4e2c-b3e3-2159e6500a51}>, "Внутрішній роз'єм  AUX (Технологія Intel® Smart Sound для цифрових мікрофонів)" <{0.0.0.00000000}.{d08b7792-3f2a-496d-8cb4-f0dc5c97fe1a}>, "Internal AUX Jack (Технологія Intel® Smart Sound для аудіо USB)" <{0.0.0.00000000}.{e48d1dc8-7fd0-47a0-b2ca-a123c2cf0e09}>, "Headphone (Realtek(R) Audio)" <{0.0.0.00000000}.{f3502651-a283-4a8a-8964-2dcdc709f6ef}> }, full list refresh: false
[2024.08.23 13:27:53] Media Info: Type Capture, default: {0.0.1.00000000}.{d461fb5c-2358-4149-8b6c-45bcbde12909}, list: { "Headset Microphone (DESKTOP-G1CRLV0 Hands-Free)" <{0.0.1.00000000}.{1f24f7e3-eed6-409f-944a-bc33ff58f8ca}>, "Headset Microphone (Realtek(R) Audio)" <{0.0.1.00000000}.{77a7bed5-4129-4282-ba7c-a9f5f36392b0}>, "Headset Microphone (Jabra EVOLVE 20 MS)" <{0.0.1.00000000}.{85ccdc7e-e201-49bf-9851-1a53fe6cf6f3}>, "Набір мікрофонів (Технологія Intel® Smart Sound для цифрових мікрофонів)" <{0.0.1.00000000}.{ae400258-dfba-4b7d-bb07-e09410de761c}>, "Headset (JBL TUNE750BTNC Hands-Free)" <{0.0.1.00000000}.{c227f9d7-386e-4025-bec3-25376303fb16}>, "Headset Microphone (Jabra EVOLVE 20 MS)" <{0.0.1.00000000}.{d461fb5c-2358-4149-8b6c-45bcbde12909}> }, full list refresh: false
[2024.08.23 13:27:53] Media Info: Type Camera, default: \\?\display#int3480#4&a592321&0&uid144512#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bd89b7f2-631c-44fb-a505-17ef8b0e2c53}, list: { "HP True Vision 5MP Camera" <\\?\display#int3480#4&a592321&0&uid144512#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bd89b7f2-631c-44fb-a505-17ef8b0e2c53}>, "Intel Virtual Camera" <Intel Virtual Camera>, "OBS Virtual Camera" <OBS Virtual Camera> }, full list refresh: true
[2024.08.23 13:27:53] App Info: reading settings...
[2024.08.23 13:27:53] App Info: reading encrypted settings...
[2024.08.23 13:27:53] Lang Info: Loaded cached, keys: 7279
[2024.08.23 13:27:53] Font: from ':/gui/fonts/OpenSans-Regular.ttf' loaded 'Open Sans'
[2024.08.23 13:27:53] Font: from ':/gui/fonts/OpenSans-Italic.ttf' loaded 'Open Sans'
[2024.08.23 13:27:53] Font: from ':/gui/fonts/OpenSans-SemiBold.ttf' loaded 'Open Sans Semibold'
[2024.08.23 13:27:53] Font: from ':/gui/fonts/OpenSans-SemiBoldItalic.ttf' loaded 'Open Sans Semibold'
[2024.08.23 13:27:53] Font: from ':/gui/fonts/Vazirmatn-UI-NL-Regular.ttf' loaded 'Vazirmatn UI NL'
[2024.08.23 13:27:53] Font: from ':/gui/fonts/Vazirmatn-UI-NL-SemiBold.ttf' loaded 'Vazirmatn UI NL SemiBold'
[2024.08.23 13:27:54] OpenAL Logging Level: (not set)
[2024.08.23 13:27:55] App Info: reading accounts info...
[2024.08.23 13:27:55] App Info: reading encrypted info...
[2024.08.23 13:27:55] App Info: reading map...
[2024.08.23 13:27:55] App Info: reading encrypted map...
[2024.08.23 13:27:55] App Info: reading encrypted user settings...
[2024.08.23 13:27:55] App Info: encrypted user settings read.
[2024.08.23 13:27:55] App Info: reading encrypted mtp data...
[2024.08.23 13:27:55] MTP Info: read keys, current: 5, to destroy: 0
[2024.08.23 13:27:55] Map read time: 25
[2024.08.23 13:27:55] App Info: reading encrypted mtp config...
[2024.08.23 13:27:55] Export Info: Destroy top bar by controller removal.
[2024.08.23 13:27:55] OpenGL: Using custom 'gpu_driver_bug_list.json'.
[2024.08.23 13:27:55] OpenGL Profile: OpenGLES.
[2024.08.23 13:27:55] OpenGL Renderer: ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-32.0.101.5768)
[2024.08.23 13:27:55] OpenGL Vendor: Google Inc. (Intel)
[2024.08.23 13:27:55] OpenGL Version: OpenGL ES 3.0.0 (ANGLE 2.1.10 git hash: e3f59e8d0c3e)
[2024.08.23 13:27:55] OpenGL Extensions: GL_ANGLE_get_serialized_context_string, GL_OES_packed_depth_stencil, GL_EXT_draw_elements_base_vertex, GL_CHROMIUM_lose_context, GL_KHR_debug, GL_OES_EGL_image, GL_OES_compressed_ETC2_RGB8_texture, GL_OES_EGL_image_external, GL_OES_compressed_ETC2_RGBA8_texture, GL_CHROMIUM_bind_generates_resource, GL_CHROMIUM_copy_texture, GL_EXT_occlusion_query_boolean, GL_ANGLE_instanced_arrays, GL_EXT_blend_minmax, GL_CHROMIUM_bind_uniform_location, GL_EXT_multi_draw_indirect, GL_ANGLE_stencil_texturing, GL_EXT_EGL_image_external_wrap_modes, GL_EXT_robustness, GL_NV_fence, GL_NV_framebuffer_blit, GL_ANGLE_framebuffer_multisample, GL_EXT_texture_compression_rgtc, GL_OES_compressed_EAC_R11_signed_texture, GL_EXT_texture_mirror_clamp_to_edge, GL_OES_mapbuffer, GL_AMD_performance_monitor, GL_ANGLE_client_arrays, GL_EXT_discard_framebuffer, GL_EXT_texture_format_BGRA8888, GL_OES_compressed_ETC2_sRGB8_texture, GL_EXT_texture_compression_s3tc_srgb, GL_OES_EGL_image_external_essl3, GL_OES_standard_derivatives, GL_OES_texture_float, GL_EXT_frag_depth, GL_KHR_parallel_shader_compile, GL_OES_draw_elements_base_vertex, GL_OES_surfaceless_context, GL_EXT_texture_norm16, GL_ANGLE_multiview_multisample, GL_OES_compressed_EAC_RG11_unsigned_texture, GL_OES_texture_float_linear, GL_ANGLE_program_cache_control, GL_ANGLE_clip_cull_distance, GL_APPLE_clip_distance, GL_EXT_read_format_bgra, GL_ANGLE_polygon_mode, GL_EXT_blend_func_extended, GL_EXT_clip_cull_distance, GL_EXT_instanced_arrays, GL_NV_shader_noperspective_interpolation, GL_CHROMIUM_sync_query, GL_EXT_texture_type_2_10_10_10_REV, GL_EXT_shader_texture_lod, GL_WEBGL_video_texture, GL_ANGLE_robust_client_memory, GL_EXT_base_instance, GL_EXT_debug_marker, GL_OES_compressed_EAC_R11_unsigned_texture, GL_EXT_texture_filter_anisotropic, GL_EXT_texture_rg, GL_ANGLE_pack_reverse_row_order, GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture, GL_OES_texture_half_float, GL_ANGLE_base_vertex_base_instance_shader_builtin, GL_NV_pack_subimage, GL_OES_compressed_ETC2_sRGB8_alpha8_texture, GL_OES_texture_border_clamp, GL_OES_depth32, GL_ANGLE_translated_shader_source, GL_NV_EGL_stream_consumer_external, GL_EXT_multisampled_render_to_texture, GL_EXT_map_buffer_range, GL_EXT_texture_border_clamp, GL_OVR_multiview2, GL_EXT_clip_control, GL_EXT_color_buffer_float, GL_EXT_texture_compression_dxt1, GL_ANGLE_copy_texture_3d, GL_EXT_unpack_subimage, GL_EXT_render_snorm, GL_ANGLE_renderability_validation, GL_OES_texture_half_float_linear, GL_ANGLE_shader_pixel_local_storage, GL_ANGLE_base_vertex_base_instance, GL_ANGLE_get_tex_level_parameter, GL_ANGLE_texture_multisample, GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture, GL_OES_texture_stencil8, , GL_EXT_texture_compression_bptc, GL_OES_depth24, GL_EXT_color_buffer_half_float, GL_EXT_float_blend, GL_ANGLE_texture_compression_dxt3, GL_OES_get_program_binary, GL_OES_sample_variables, GL_ANGLE_texture_compression_dxt5, GL_EXT_polygon_offset_clamp, GL_ANGLE_shader_pixel_local_storage_coherent, GL_OES_draw_buffers_indexed, GL_EXT_draw_buffers_indexed, GL_OES_fbo_render_mipmap, GL_ANGLE_framebuffer_blit, GL_CHROMIUM_copy_compressed_texture, GL_EXT_debug_label, GL_ANGLE_request_extension, GL_ANGLE_texture_usage, GL_EXT_conservative_depth, GL_EXT_texture_storage, GL_ANGLE_provoking_vertex, GL_EXT_draw_buffers, GL_NV_pixel_buffer_object, GL_OES_rgb8_rgba8, GL_ANGLE_memory_size, GL_OVR_multiview, GL_EXT_depth_clamp, GL_OES_vertex_array_object, GL_OES_compressed_EAC_RG11_signed_texture, GL_ANGLE_depth_texture, GL_OES_texture_npot, GL_OES_element_index_uint, GL_ANGLE_multi_draw, GL_EXT_sRGB, GL_OES_shader_multisample_interpolation, GL_EXT_disjoint_timer_query, GL_ANGLE_lossy_etc_decode
[2024.08.23 13:27:55] EGL Extensions: EGL_EXT_create_context_robustness, EGL_ANGLE_d3d_share_handle_client_buffer, EGL_ANGLE_d3d_texture_client_buffer, EGL_ANGLE_surface_d3d_texture_2d_share_handle, EGL_ANGLE_query_surface_pointer, EGL_ANGLE_window_fixed_size, EGL_ANGLE_keyed_mutex, EGL_ANGLE_surface_orientation, EGL_ANGLE_direct_composition, EGL_ANGLE_windows_ui_composition, EGL_NV_post_sub_buffer, EGL_KHR_create_context, EGL_KHR_image, EGL_KHR_image_base, EGL_KHR_gl_texture_2D_image, EGL_KHR_gl_texture_cubemap_image, EGL_KHR_gl_renderbuffer_image, EGL_KHR_get_all_proc_addresses, EGL_KHR_stream, EGL_KHR_stream_consumer_gltexture, EGL_NV_stream_consumer_gltexture_yuv, EGL_ANGLE_stream_producer_d3d_texture, EGL_ANGLE_create_context_webgl_compatibility, EGL_CHROMIUM_create_context_bind_generates_resource, EGL_CHROMIUM_sync_control, EGL_EXT_pixel_format_float, EGL_KHR_surfaceless_context, EGL_ANGLE_display_texture_share_group, EGL_ANGLE_display_semaphore_share_group, EGL_ANGLE_create_context_client_arrays, EGL_ANGLE_program_cache_control, EGL_ANGLE_robust_resource_initialization, EGL_ANGLE_create_context_extensions_enabled, EGL_ANDROID_blob_cache, EGL_ANDROID_recordable, EGL_ANGLE_image_d3d11_texture, EGL_ANGLE_create_context_backwards_compatible, EGL_KHR_no_config_context, EGL_KHR_create_context_no_error, EGL_KHR_reusable_sync, 
[2024.08.23 13:27:55] OpenGL: QOpenGLContext created, version: 3.3.
[2024.08.23 13:27:55] OpenGL: [TRUE] (Window)
[2024.08.23 13:27:57] API Warning: not loaded minimal channel applied.
[2024.08.23 13:27:58] RPC Error: request 46 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.08.23 13:27:59] Theme Warning: Skipping value 'mediaviewSaveMsgBg: toastBg' (expected a color value in #rrggbb or #rrggbbaa or a previously defined key in the color scheme)
[2024.08.23 13:27:59] Theme Warning: Skipping value 'mediaviewSaveMsgFg: toastFg' (expected a color value in #rrggbb or #rrggbbaa or a previously defined key in the color scheme)
[2024.08.23 13:27:59] Theme Warning: Skipping value 'importantTooltipBg: toastBg' (expected a color value in #rrggbb or #rrggbbaa or a previously defined key in the color scheme)
[2024.08.23 13:27:59] Theme Warning: Skipping value 'importantTooltipFg: toastFg' (expected a color value in #rrggbb or #rrggbbaa or a previously defined key in the color scheme)
[2024.08.23 13:27:59] Theme Warning: Skipping value 'importantTooltipFgLink: mediaviewTextLinkFg' (expected a color value in #rrggbb or #rrggbbaa or a previously defined key in the color scheme)
[2024.08.23 13:28:05] RPC Error: request 87 got fail with code 400, error PEER_ID_INVALID
[2024.08.23 13:28:06] Audio Info: recreating audio device and reattaching the tracks
[2024.08.23 13:28:10] Audio Info: Closing audio playback device.
[2024.08.23 13:28:11] RPC Error: request 113 got fail with code 400, error PEER_ID_INVALID
[2024.08.23 13:28:17] RPC Error: request 138 got fail with code 400, error PEER_ID_INVALID