telegramdesktop
A notification is buggy in telegram inside the app
Steps to reproduce
1.look video
Expected behaviour
a blue circle with a number should appear when the administrator posts something to the group in real time
Actual behaviour
nothing happens, the admin posts something, the circle does not appear, if you click on the group, then all posts are displayed
This error appeared after the update from 06.06.2024, reinstalling to older versions did not help
In the video, you can see that I'm in the menu, and there are no notifications. I go in, and a notification about a new post appears immediately, even though it was posted a long time ago.
https://github.com/telegramdesktop/tdesktop/assets/123992646/63842902-0589-42c9-b02f-026c444abef1
Operating system
windows 11
Version of Telegram Desktop
5.1.5 x64
Installation source
Static binary from official website
Crash ID
No response
Logs
No response
Confirm. Channels are not updated. There are no notifications. Telegram Desktop 5.1.5 x64
Confirm. Channels are not updated. There are no notifications. Telegram Portable Desktop 5.1.5 x64. Win10.
Hi. I'll need debug logs to check on this one. To enable collection of debug logs please:
- Open Main Menu -> Settings
- Type from the keyboard "debugmode", like a cheat code in a game
- Agree to enabling debug logs
- Reproduce the issue (have a new message in one of your channels not appear in the chats list for some time, like, ten minutes, and then open the channel and see that it appeared there instantly)
- Please collect several screenshots - (a) the channel in the chats list before opening it (so the old message is shown there and you know that a new message should be there for already ten minutes), (b) the channel in the chats list and the channel history after you open it and the new message is shown both in chats list and channel history.
- Write another cheat code in Settings, "viewlogs", it will open folder with DebugLogs folder.
- Quit the app completely using Ctrl+Q
- .zip the DebugLogs folder and send it to me at https://t.me/preston along with the screenshots from (5)
Be aware that all network activity is recorded in debug logs, don't share them publicly.
Same issue on Windows 10, so perhaps it's not OS-specific. It happens even after auto-update of TDesktop a few minutes ago (v 5.1.7). Actually, the same issue exists on Android - I need to open the channel to see that it has any new message. "Alternatively", to refresh all channels at once, I have to close the app and start it again - for both Windows and Android again.
Update. Just found that for Android even restart may not help. I can also say that channels which I subscribed are in folders, "archived", and have notifications switched off - so, circle is not blue but grey. But at least a week ago everything worked well. Android received this bug first, and a couple of days ago it appeared also on Windows.
Probably the issue appeared after recent telegram outage on June 8.
Same problem on Windows 10. It started around June 6, before massive Telegram failure. Messages appear either when restarting the application (all messages for all channels) or when clicking on a channel (messages appear only for the channel you clicked on). After restarting the application messages come automatically without any problems for about 15 minutes then they stop coming again. Going back to older versions doesn't help. This problem is also present on Android.
@alexgfi Judging by the logs I've received this looks like a server side issue :( Checking with the server side developers.
Are there any plans for a fix in the near future?
https://github.com/telegramdesktop/tdesktop/issues/28037#issuecomment-2170377670
@alexgfi Судя по логам, которые я получил, это похоже на проблему на стороне сервера: ( Уточняю у разработчиков на стороне сервера.
Is there any answer?
I've been dealing with this issue for about three months now, and nothing has helped to resolve it. The problem persists across Windows 10, Android, and Arch Linux, so it's clear that it is somehow related to the account rather than the application.
why did Aokromes close the problem if it wasn't resolved?
because it's server bug.
why did Aokromes close the problem if it wasn't resolved?
I've given up and am no longer waiting for this problem to be fixed because some people have had this problem since the beginning of 2023. I made a task in Windows Task Scheduler that restarts Telegram every ten minutes with a bat file. Now this is the only way I can get fresh channel notifications that are very important to me.
In view of the incompetence of the developers and the irrepressible desire of the management to monetize human greed, instead of solving real problems of users, the only correct solution is to refuse to use telegram. Telegram must die!))
So, can someone in charge answer clearly if this problem will be solved in the near future? It has become very inconvenient to use Telegram on the Desktop. At the same time, everything works perfectly with Telegram on iPhone. tia
I've given up and am no longer waiting for this problem to be fixed because some people have had this problem since the beginning of 2023. I made a task in Windows Task Scheduler that restarts Telegram every ten minutes with a bat file. Now this is the only way I can get fresh channel notifications that are very important to me.
Can you please share this .bat file? And perhaps a simple instruction? tia
Та же проблема. С мая месяца проявилась у меня. Обновления не помогают. На андроиде периодически замечаю, не всегда.
The developers have not been able to fix the bug for so long time! Shame!
@PROREPAIR I reported this to the server side team and they're working on it (at least I was told they do), so there is nothing I (developer) can do about this now.
@john-preston I don't understand this. Do the desktop and mobile apps use different APIs? Mobile apps have no problems updating channels.