FAQs

[RahulR100]

My aternos.me server was broken after server validation appeared:

• This has been fixed in the current version. Existing monitored servers should be updated automatically

My server stopped updating after the new version (27 June 23):

• Check if your server had an invalid server address. If so, these servers have been scrubbed from our database and you will need to delete the channels manually. If not, please open an issue here on github and we will take a look further

I am not able to monitor servers with _ in the domain name:

• The client status package that we are using currently does not support underscores in the domain name. Therefore, we are unable to monitor or check the status of servers with underscores in them. We are looking for an alternative solution but this might take some time. For immediate results, please update your domain names to avoid underscores for now.

When I use a command, the application does not respond (error appears):

• This should now be fixed. If you are still facing this issue, please open an issue here on github.
• See below for followup issue.

Changing nickname/monitoring server takes a long time:

• This should be fixed in the October 2023 update. It should now take no more than 7 seconds. If monitoring is still taking a long time, please verify that your server address is correct and the server is publicly accessible.

My MOTD says 'None' in status command response:

• If your server has no MOTD, or the MOTD could not be cleaned by our server, then it will show up as 'None' in the status command response.

My servers do not seem to be updating:

• Our bot updates the servers every 6 minutes. This is a limitation of discord. If your server has not been updated after 6 minutes, please read the "I host a server on my computer" section below, or open an issue here on github and give us the server address you were trying to monitor.

My server seems to always stay offline?:

• Where is your server hosted? If it is hosted at home, on your computer, see the "I host a server on my computer" section below.
• If your server is not hosted at home, what version is it? By default our bot assumes you have monitored a java server. If you are running a bedrock server, please append the server type flag when you monitor the server or use the status command. If your server is already monitored, you will need to unmonitor and remonitor the server.

I host a server on my computer (or in my house) and I want to monitor it with the bot but it always says offline:

• If you have a server hosted at home, this is a private server and is locked behind your router. Our bot will not be able to access your server unless it is a public server (accessible by any computer on the internet).
• Please note. Exposing your minecraft server, or any other device behind your home router to the internet is dangerous and can lead to your devices getting hacked. You proceed at your own risk.
• In order for our bot to find your server, do the following:
  • I recommend that you turn on minecraft's whitelist to prevent unauthorized players from accessing your server
  • Allow incoming connections on your computer's firewall for your server's ports on TCP and UDP.
  • Forward your ports through your router. Most routers will have a way of doing this on their control panel / app. If you are on a public network, such as a school or university, you usually do not have a means of forwarding ports. You will not be able to monitor your server.
  • search google for what is my ip and copy your public ip address
  • monitor your server using that public ip address.
• Note: most ISPs do not offer static ip addresses for residential areas. Your public ip will change, and your server will go offline. You will need to unmonitor and remonitor your server. If you do not want to do that, you can look into setting up a ddns server (either your router's built in or using duckdns and docker). This is more advanced and we won't cover that here.

I cannot see the player list for my servers anymore:

• This feature was removed in a recent update but is being worked on and will be reintroduced soon.

Is there a limit to how many servers I can monitor?:

• No

Are there any servers I cannot monitor?

• Yes. If your server is blocked by Mojang, you cannot monitor it or check its status. Check here to see if your server is blocked for EULA violations.

Hopefully this answers some of your questions. We will update this FAQ as our bot gets updated / we get more questions. If your question has not been answered here, please open a github issue and we will try and help you as soon as we can. Please bear in mind that we are 2 college students who run this in our free time. Our responses may not be swift and we appreciate your patience. Thank you for your support so far!