Chat bot not started on android and no messages are shown

[saeedtkh]

Hi, First of all thanks for your effort for making this component. I used your nice component on the my react native(0.60.5) project and it is working fine on iOS, but unfortunately it is showing an empty screen in case that I open it on android. Also, even if I write a message I always see the following empty screen:

I just used the following code to start:

   ZendeskChat.startChat({
            name: user.full_name,
            email: user.email,
          });

Could you please help me? Thanks in advance.

[fbartho]

What version of react-native-zendesk-chat are you using?

[saeedtkh]

What version of react-native-zendesk-chat are you using?

thanks for your reply. I am using "react-native-zendesk-chat": "^0.4.0",.

[fbartho]

Do you know what versions of Zendesk Chat Android is picking up?

-- Either you're locked in to the version referenced by this library (which is not the latest version anymore), or you're picking up a newer version (that I haven't tested).

If you want to override which version of Zendesk you get, you can set the ext-variables of zendeskChatVersion and zendeskMessagingVersion in your project, and the library will use those instead!

https://developer.zendesk.com/embeddables/docs/chat-sdk-v-2-for-android/release_notes