extension icon indicating copy to clipboard operation
extension copied to clipboard

User can not set-up a password & new wallet

Open Naxsun opened this issue 3 years ago • 3 comments

Discord Discussion Link

https://discord.com/channels/808358975287722045/888500174685614090/1008400537760321597

What browsers are you seeing the problem on?

Chrome

What were you trying to do?

User tries to set-up a new wallet

What did not work?

The user can use the extension in read-only mode. However, when trying to create a new account and setting up a password for the extension, the user gets an 'Unexpected error' screen.

Logs: logs_v0_14_3__2022-08-14T18_42_3303_00.txt

image

image

Version

Community Edition v0.14.3

Relevant log output

No response

Naxsun avatar Aug 15 '22 09:08 Naxsun

Unfortunately the logs here are mostly connection problems (looks like there's an issue connecting to Alchemy for this user) and don't include any errors around the password setup...

I wonder if this points to a different approach to expiring logs, where we expire each log level independently and then reinterpolate them by timing when we export...

Shadowfiend avatar Aug 15 '22 14:08 Shadowfiend

Would it help to set-up a live session / chat with this user?

Naxsun avatar Aug 15 '22 14:08 Naxsun

@Shadowfiend don't know if there's anything new in there but the user just shared a new set of logs logs_v0_14_5__2022-08-24T22_06_3803_00.txt .

Naxsun avatar Aug 24 '22 19:08 Naxsun

Closing as stale / could not reproduce

mhluongo avatar Sep 09 '22 21:09 mhluongo