[BUG] GetProductName return Tableauserver for TableauCloud

[eric-wang-1990]

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Describe the bug As listed here https://tableau.github.io/connector-plugin-sdk/docs/api-reference.html the GetProductName should return TableauCloud for TableauCloud, but as our tests it just return TableauServer.

Screenshots If applicable, add screenshots to help explain your problem. agent captured: "thriftUserAgent":"SimbaSparkODBCDriver/2.7.5.1012 Thrift/0.9.0 (C++/THttpClient) TableauServer/2024.1.0"

Desktop (please complete the following information):

• OS:
• Tableau Version

About you: Name: Eric Wang Company: Databricks

[lukewrites]

Nice Issue number, @eric-wang-1990 😄

Internal tracking: W-14869726

[pvanderknyff]

Hi Eric,

Taking a look at this. GetProductName logic looks sound, investigation will probably take a while longer since we most likely will need to add some logging to cloud to track this down.

For context, are you always seeing "Tableau Server"? Or do you sometimes see "Tableau Cloud"?

[eric-wang-1990]

Hi Eric,

Taking a look at this. GetProductName logic looks sound, investigation will probably take a while longer since we most likely will need to add some logging to cloud to track this down.

For context, are you always seeing "Tableau Server"? Or do you sometimes see "Tableau Cloud"?

We only see Tableau Server, Tableau Desktop, Tableau. We never see Tableau Cloud.

[pvanderknyff]

Hi Eric, thanks for your patience. The investigation took longer than expected, your issue uncovered an underlying problem that one process was not correctly being labeled as "Tableau Cloud" on startup. We've fixed this on our end, and GetProductName should be returning the correct value now (or very soon, depending on when the next Cloud update is). Closing this issue as fixed, please reopen if you're still not seeing Tableau Cloud as a result.